Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment.
This position involves working collaboratively in a dynamic, can-do, fast paced environment supporting HUIT Support Services customers and various Business Units of Campus Services. Harvard University is a prestigious Global brand in Higher Education and has a mission devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. Harvard University is also one of the top employers within Cambridge, MA with more than 20,000 employees. Harvard offers an excellent benefits package to its employees and a motivating environment to achieve its mission in creating an outstanding experience for the students.
The unifying characteristics of the position are outstanding customer service skills, versatility and breadth in technical skills, strong organizational skills and attention to detail, the ability to take ownership where appropriate, and the ability to help teams and projects successfully accomplish their objectives.
Ideal candidates thrive on variety in their daily work, on interaction with customers, and on working with a wide range of technologies. Analyzes and resolves complex customer and technical problems involving multiple technologies and platforms. Recommend equipment and application purchases for customer base. Explore, test, and implement new IT solutions and services as required, with the goal of standardization.
Principal Duties and Responsibilities:
Responsibilities will include a broad range of areas of support such as client/desktop systems deployment and administration. Management of all POS devices such as Blackboard, Micros management systems, T2 Parking Management Systems, Motorola mobile devices and Print management, quarterly and annual PCI deployment audits. Other duties such as high-end executive level in-person and phone support, knowledge management, personal solutions consulting, participating in project implementation, technical training and security administration duties are included in this position.
Also, working closely with vendors such as Siemens, A&B vending, Ackers Vending and MacGray's Laundry systems. The ability to troubleshoot network issues, especially in small network closets. Participation and advisement in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services. Other duties include QA, documentation, and training on desktop and applications solutions. Perform administration for IT services as appropriate and required including user accounts, file/print, backup/restore, virtualization, storage, e-mail. Provide assistance and support for security administration, mail, file servers and assisting users with backup and recovery.
As a member of the infrastructure team this individual will be providing support for hardware devices, systems and network under Campus Services portfolio, work under the guidance of technical leads in the infrastructure team, coordinate system hardware and software upgrades, monitor, troubleshoot and resolve requests; provide 24/7 support to ensure that customer service levels are met, identify the cause and effect of system problems; interact with internal team members and customers. Escalate issues as necessary and recommend/document permanent solutions.
Please note: Harvard University requires pre-employment reference and background screening.
Harvard University Information Technology is unable to provide work authorization and/or visa sponsorship.
This position has a 180-day orientation and review period.
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Join Harvard University Information Technology (HUIT) to assure Harvard's leadership in IT!
More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.
To assure Harvard's leadership in IT: We strive to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.
Salary Grade: 055
Union: 55 - Hvd Union Cler & Tech Workers
Candidates MUST meet the following basic qualifications in order to be considered for this role:
Must have at least 2-3 years' experience with Macintosh and Windows operating systems with associated hardware/networking in a computer support related setting and experience working in a networked environment.
Must have related work experience supporting various desktop applications (MS Office, Outlook/Exchange, and IE).
Broad software application skills desired.
Demonstrated ability to master new software applications and technologies.
Must possess clear/precise written/oral communications skills, ability to interact with technical staff and work in a team oriented customer focused environment.
Ability to make decisions independently on operational issues.
Communicate effectively with people at vastly different technical levels, prioritize workload, meet deadlines for a diverse customer base, and have ability to develop strong working relationships with internal managers and external vendors.
Participate in project work as required; including non-business hour deployments (e.g. nights and weekends).
Knowledge of TCP/IP networking: networking topology, protocols and services (i.e. TCP, UDP, DNS, and DHCP) and Linux operating systems experience is helpful.
Performs other duties as required.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. T...he University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.