East Stroudsburg University of Pennsylvania - Director of University Housing and Dining Services
East Stroudsburg University
January 11, 2018
East Stroudsburg, Pennsylvania
Full Time - Experienced
The Director of University Housing and Dining Services has primary responsibility for the effective management of all aspects of the University’s Residential and Dining Services.
Specific areas of responsibility are to assure and maintain efficient occupancy, management and use of University owned and operated housing facilities.
Provide oversight and guidance for the development and implementation of comprehensive residential education services that align with the University’s Strategic Plan, support student success initiatives, and promote institutional core values;
Provide oversight for the appropriate implementation of all human resource functions requisite to a diverse department staff consisting of students, unionized staff, contracted staff and managers; manage and supervise the day to day operations of the dining services contract and serve as contract liaison for the service provider; in consultation with Student Affairs Vice President and the Office of Budget and Planning
Prepare and develop the annual and long range operating budgets for the housing and dining programs; provide day to day oversight for budget and reserve expenditures; assume shared leadership with the VPSA and Dean of Students for crisis management including prevention planning, incident management, conflict resolution and follow up; implement assessment and program planning initiatives derived from sound data collection and analysis;
Assure appropriate use of information technology resources to advance efficient and effective departmental processes, serve primary clientele, and assure robust security systems;
Participate fully in the University’s Public/Private partnerships that directly relate to housing and dining services on campus; develop effective collaborative relationships with facilities management, conference services, the university budget office, computing and communication services, admissions and enrollment management, as well as program/service partners within Academic and Student Affairs.
The Director serves on the Division of Student Affairs Leadership Team, represents the University on various University Committees/Commissions and accepts other duties as assigned by the Vice President or University President.
Job Duties Related to occupancy and appropriate use of University owned and operated housing facilities:
Responsible for the day to day management of a comprehensive on campus housing program of 3000+ resident students.
Exchange information with pertinent campus partners whose work impacts occupancy and collect data pertaining to occupancy, institutional enrollment goals and forecasting trends.
Develop comprehensive marketing plans, materials and communication strategies for new and returning students and, as appropriate, develop unique materials to drive special housing programs and conference service housing summer offerings.
Develop contract and lease agreements; manage housing application and assignments processes, including management of overflow as needed.
Job Duties Related to the development and implementation of comprehensive residential education services:
Provide leadership for the development of residential environments and intentional programs which support individual student development, academic success, personal agency and leadership within residential communities and the University at large.
Partner with key faculty within academic departments to identify and establish sustainable living learning communities focused on student learning outcomes. Identify resources, staff, and support strategies to maximize student engagement, retention and progression.
Promote the value of personal and professional development with all residential constituencies with special focus on effective communication, advancement of social justice, ethical decision making, and appreciation for diversity and globalization.
Promote the tenets of personal safety, adoption of healthy lifestyles and utilization of support services for maximizing student well-being.
Manage and implement a residential curriculum designed to provide educational programming in areas critical to students’ success and progression at the university.
Assure the creation of residential environments that foster community development goals, student governance and leadership, and employment opportunities.
Adopt and implement student retention related initiatives in partnership with key institutional partners.
Clearly articulate expectations related to student conduct, adherence to university policies and procedures, and conflict
Provide robust internal processes for student education, policy enforcement, first level adjudication, mediation and restorative justice practices.
Actively engage residential students in governance opportunities within the halls and across the system.
Educate all constituents on effective cross cultural communication and adopt intentionally inclusive practices within the residential communities.
Job Duties Related to all departmental human resource functions:
Responsible for the recruitment, selection, training, supervision and evaluation processes for all levels of staff within the department, including graduate and undergraduate students, unionized professional and support staff, and management employees.
Assure staff/departmental adherence with requisite background checks, compliance training and incident reporting
Provide effective on-boarding, procedural orientation, and departmental expectations for all levels of staff. Explain chain of command and clearly identify roles and responsibilities within the organization.
Articulate departmental commitment to social equity and foster the development of multicultural competence at all levels of the organization through behavior modeling, training, evaluation and feedback.
Set a high standard for ethical conduct within the department.
Provide active and on-going supervision processes by articulating performance standards, setting actionable goals with employees, providing evaluation/feedback and opportunities for continuous professional development.
Job Duties – Related to management and supervision the day to day operations of the dining services contract:
Serve as primary university manager and contract liaison for the third party dining services provider.
Assure provider adherence to the dining services contract in all dining venues and programs.
Maintain an independent relationship with contracted PASSHE system dining services liaison.
Work with the provider to describe and market meal plan options for students and other campus constituents.
Approve all promotional materials and processes for meal plan acquisition, cancellation, refunds and exceptions.
Approve and assist in dissemination and enforcement of dining policies and procedures.
Maintain functional relationships with dining services personnel to assure adequate communication and successful program outcomes.
Remain abreast of current dining service trends on college and university campuses.
Participate in facilities planning, design and renovations, selection of special partnerships and build outs, e.g. Starbucks
Review contractor invoices and authorize payment. Review and approve gifts –in-kind requests of the vendor.
Job Duties – Related to Fiscal Resources and Control:
In consultation with Student Affairs Vice President and the Office of Budget and Planning prepare, develop, and manage the annual and long range operating and reserve account budgets for the housing and dining programs in compliance with University policies, procedures and priorities. (Housing budget is $9.6 million annually and Housing Reserves are $13.8 million. Dining budget is $6.9 million annually and Dining Reserves are $8.9 million.)
Allocate resources for on-going programs, staff and student development, and special projects as deemed appropriate. Adjust programmatic needs based on expenditure trends.
Ensure staff adherence to all University business/procurement policies and procedures. Monitor all reoccurring contracts for services, e.g. cable, outsourced services, etc.
Make recommendations for the distribution of revenue generated through the IT fees account for the continuation and enhancement of recreational, social, and educational programs ( e.g. computer labs, diversity initiatives, special events, etc.)
Job Duties- Related to Crisis Management, Issue Resolution, and Assessment Processes:
Assume shared leadership with the VPSA and Dean of Students for crisis management including prevention planning, incident management, conflict resolution and follow up.
Develop an internal communications plan for the department and, with Senior leadership, critical incident management.
Clarify performance expectations, roles and responsibilities.
Maintain an on call process for professional staff during the academic year.
Promptly respond to contacts by parents and guardians to assure full understanding of concerns and work toward appropriate, mutually satisfactory resolution of issues. Refer unresolved issues to the Vice President’s office for follow up as needed.
Assist with communications in the external community as needed.
Develop robust departmental assessment plans to evaluate services, programs, and processes, as well as established student learning outcome goals, to determine necessary program and operational adjustments or improvements.
Job Duties – Related to other administrative functions:
Assure appropriate use of information technology resources to advance efficient and effective departmental processes, serve primary clientele, and assure robust security systems.
Serve, in an ex-official capacity, on the UPI Board and participate fully in the University’s Public/Private partnerships that directly relate to housing and dining services on campus;
Develop effective collaborative relationships with facilities management, conference services, the university budget office, computing and communication services, admissions and enrollment management, as well as program/service partners within Academic and Student Affairs. The Director serves on the Division of Student Affairs Leadership Team, represents the University on various University Committees/Commissions and accepts other duties as assigned by the Vice President or University President.
Master’s degree in Higher Education Administration, Student Affairs, Business Services or other related field required.
Minimum of five years of professional experience in university housing/dining management, operations, residential program development and staff supervision
Demonstrated experience with budget preparation and management, crisis management, residential program planning and assessment is required.
Familiarity with and demonstrated competence in housing and dining software products required. Demonstrated experience with public/private partnerships preferred.
Work Schedule: 8:00 a.m. - 4:30 p.m. Salary is commensurate with experience and qualifications.
Final selection will be based upon a successful interview and background check. All candidates must furnish proof of eligibility to work in the U.S. at the time of employment.
Additional Salary Information: Final selection will be based upon a successful interview and background check. All candidates must furnish proof of eligibility to work in the U.S. at the time of employment.