The Buckeye Link team helps students and families take care of the business of being a Buckeye. Counselors provide integrated service related to admissions, accounts and billing, financial aid, and academic records, while providing excellent customer service.
The Buckeye Link Counselor will spend a significant amount of their time providing information and assisting in problem resolution for students and families. This individual will be responsible for ensuring that every person who interacts with our office is provided with the highest level of service. This position will function with a high degree of autonomy and personal accountability. The Buckeye Link Counselor is expected to maintain knowledge of the four represented areas and keep current with frequent changes within those areas. This is an opportunity to forever change the lives of students by helping them with the business of being a college student, from acceptance through graduation.
Buckeye Link is a highly scheduled and continuously changing environment. The majority of contacts to Buckeye Link are via phone, so the Buckeye Link Counselor spends most of the day answering questions from students and families over the phone. As an office, we pride ourselves in being a collaborative environment where teamwork and sharing ideas are viewed as vital to the success of the unit.
This is a full-time, hourly, administrative professional position which may require additional hours or occasional evening and weekend hours during peak times.
Specifically this position will be responsible for:
1)Providing excellent service to students and families. 2)Communicating professionally with a diverse audience mainly via phone and email as well as some in-person interactions. 3)Demonstrating university values in all interactions. https://president.osu.edu/2020-vision/ 4)Holistically counseling students with a focus on first contact resolution and advocating for the students in a large, complex university setting while also upholding all university policies. 5)Utilizing OSU's Student Information Systems to answer inquiries and troubleshoot accounts.
The selected candidate will spend the first two months on the job completing our intensive training program. Various training methods will provide in-depth knowledge of university, state, and federal rules and regulations in order to prepare counselors for serving students and families. Beyond the initial new hire training program, staff are provided with ongoing training and professional development opportunities. This position functions with a moderate to high degree of autonomy and makes decisions according to established policies and procedures. Counselors are expected to manage their own workload to achieve productivity goals related to serving students and regular and reliable attendance is required.
Additional Information for Applicants::
There are two openings available with this posting.
The Ohio State University is committed to building a diverse faculty and staff for employment and promotion to ensure the highest quality workforce, to reflect human diversity, and to improve opportunities for minorities and women. The university embraces human diversity and is committed to equal employment opportunity, affirmative action, and eliminating discrimination. This commitment is both a moral imperative consistent with an intellectual community that celebrates individual differences and diversity, as well as a matter of law. Discrimination against any individual based upon protected status, which is defined as age, ancestry, color, disability, gender identity or expression, genetic information, military status, national origin, race, religion, sex, sexual orientation, or veteran status, is prohibited.
Bachelor’s degree, or an equivalent combination of education and experience; considerable experience in customer service and/or call center; resume and cover letter required. This position requires the successful completion of a background and credit check.
In-depth knowledge of university, state, and federal rules and regulations relative to financial aid, admissions, registration, and student accounts and in-depth knowledge of the university’s student information systems desired. The ability to analyze, interpret data and present appropriate solutions and recommendations while making independent decisions and the ability to work with students, parents and staff from diverse backgrounds including different cultural and socioeconomic backgrounds is desired.
Target Salary: $16.35-$17.31 Hourly
Job Category: Administrative and Professional
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Cente...r, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.