Position Summary: We have an exciting opportunity to join our team as a Manager-Revenue Cycle Operations .
In this role, the successful candidate provides the daily management of the pre-arrival function for the Patient Financial Service Dept. as well as a matrix relationship to other patient-focused care Service Line registration sites. Coordinates such functions with other divisions of the department and for various customers, including service line leadership and Medical Staff. Optimizes staff performance through process redesign, policy/procedure implementation, communications, and outcome feedback. Includes professional development and empowerment of staff; management of human, fiscal and other resources to promote desired outcomes with attention to quality, efficiency and cost. Attends managerial meetings as a representative of the department, as required.Supports and demonstrates the Philosophy/Mission of the NYU Langone Medical Center in the performance of duties and representation.
Ensures and advocates excellence in customer service values. Provides ongoing staff support/education for customer service skills and values. Ensures and monitors that all staff demonstrate and espouse customer service values when interfacing with patients, physicians, visitors and hospital staff.
Provides leadership through effective communication guidance, feedback and delegation. Ensures that appropriate procedures are defined and utilized to resolve issues raised by internal and external customers. Recognizes and rewards excellent performance and utilizes resources and communication skills to encourage and motivate staff to ongoing performance improvement and excellence. Utilizes the Medical Center disciplinary process as needed, in consultation with Human Resources. Maintains the confidentiality and privacy of patient, physician, and hospital information. Meets with staff of other departments as needed to promote improvements in communication, teamwork, and financial clearance. Communicates issues, initiatives, and trends, and any problems requiring administrative intervention or review, to the Director of Pre-Arrival. Cooperates and communicates effectively and harmoniously with supervisors, peers, physicians, NYU Langone Medical Center colleagues, patients, families, and the public in a courteous and professional manner. Administers all hospital and departmental policies in a fair, accurate and consistent manner. Delegates responsibilities effectively, providing the necessary support and information for a successful outcome. Maintains an open door policy and is easily accessible and approachable. Ensures an environment for growth and opportunities for staff, provides the knowledge and skills necessary in the performance of their jobs. Communicates verbally and in writing in an effective, clear, concise, and collegial manner
Utilizes key performance measures for continuous performance improvement efforts and managing daily operations. Prepares and assigns preparation of reports for area of responsibility. Performs routine quality monitoring to ensure that data is collected and analyzed regularly as needed to improve performance. Assesses collected data regularly with the Director of Patient Pre-Arrival to identify problems and trends, develop recommendations, and implement corrective actions. Demonstrates good judgment by conducting each aspect of supervision, planning, and program development and oversight in a fair, firm, consistent, and objective manner. Makes effective, timely and well-considered decisions based on gathering and analyzing the most suitable available data, including available literature about revenue cycle and Patient Financial Service functions and best practices. Utilizes Medical Center and Patient Financial Service standards, policies, and procedures in making and communicating decisions for areas of responsibility. Routinely analyzes denial information and assists with the implementation of corrective action plans as necessary.
Provides orientation, training and continuing education for all staff. Communicates with and counsels Patient Financial Service line staff about areas of performance that may require development or improvement. Helps them develop plans to accomplish this improvement, and holds them accountable for such improvement. Ensures that the performance of all staff is evaluated in writing at least annually or more often if significant performance problems are identified. Reviews evaluations as written throughout the year with the Director to identify trends in performance issues. Establishes and oversees programs to train and orient new staff and leadership to Patient Financial Service policies and procedures. Establishes and oversees programs to train current Patient Access staff in improving and upgrading their skills. Ensures compliance with Medical Center and Patient Financial Service policies, procedures, and standards. Demonstrates an understanding of all relevant regulatory standards and third party payer criteria, by incorporating these standards and criteria in departmental management and procedures. Ensures that all policies and procedures are communicated to and explained clearly to Pre-Arrival staff.
Provides daily management for the pre-arrival unit. Develops plan for assignment of Patient Financial Service work responsibilities, and adapts the plan as needed. Ensures assignments are understood and assists leadership group in communicating and following up assignments effectively. Ensures that department equipment and inventory is secure, well maintained and effective for required tasks. Interviews and hires appropriate personnel to meet units goals and objections. Provides for training, counseling, progressive discipline, and proper documentation of interventions as needed. Determines, and plans and implements improvements in, the productivity, efficiency, and effectiveness of work unit. Communicates and enforces policies and procedures, setting short -term goals, being accountable for self-adherence to Medical Center and Patient Financial Service standards and policies, and holding Patient Financial Service staff accountable for these as well. Works closely with the Director of Patient Financial Service in developing, reviewing, adapting, and implementing these plans and policies. Communicates regularly with the Director of Patient Access and the Director of Patient Financial Services, Health Information Management, and other departmental peers to review and improve revenue cycle performance.
Performs other duties as assigned.
Minimum Qualifications: To qualify you must have a Bachelor's Degree in Business/Management, Information Systems, or other Healthcare discipline; attainment of Masters degree highly preferred. Five years of current patient access/intake management experience with substantial documentation of process success may substitute for graduate education. Patient Accounting, 3rd Party Payor and/or Managed Care experience highly desired. PC literate
Preferred Qualifications: Progressive supervisory/management experience in a large healthcare setting with responsibility for the management of multiple sites. Experience in transforming a diverse work team and multiple functions into a customer-centered orientation
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
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Internal Number: 60302945
About NYU Langone Health
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.