Manage and develop the Wealth Management COO Office while developing operational activities and supporting the Bank's strategic objectives
Responsible for Business Operations, including formulating and implementing the business operations strategy and policies, developing new operational procedures and systems, and enhancing existing processes to achieve optimal efficiency.
Ensure good coordination with regional office and local implementation of Regional Wealth strategies / initiatives.
Recruit and retain talents to strengthen the leadership bench strength and succession planning.
Ensure that business unit(s) comply with internal policies, ethical standards and regulatory requirements.
To develop an effective program through on-going process improvement to increase productivity and service level to both internal and external clients.
Develop and implement a robust risk framework consistent with the Group's framework and regulatory requirements.
Establish and review policies, procedures and risk controls for continued fit of overall risk profile with business goals and strategies.
Implement and facilitate risk metrics and reports, including losses and incidents, key risk exposure, control self-assessment and early warning signals.
Anticipate changes likely to impact any aspect of back-office operations and ensure consistent standards, processes and controls.
Liaise with senior management in front and back office to ensure business needs are met in a timely and accurate fashion.
In consultation with Group Compliance, provide direction and management of the governance and control function.
To work closely and proactively with business partners such as Front Office, T&M, Credit etc. to ensure total client solutions and top quality delivery of clients services.
To handle and lead all processes related to customer complaints.
Re-engineer processes for a higher level operating efficiency and improve overall client's satisfaction level.
To assist Head of CBG & WM in overall expense management control and to improve income/expense ratio.
To monitor adequacy of training programs to front-line and other support units on new and revised policies & procedural changes to achieve an effective and seamless roll-out.
Private banking experience is a must
Excellent interpersonal & communication skills
Strong leadership and management capabilities
Is a visible leader who inspires team to develop and excel
Ability to think strategically, analytically and across many dimensions
Anticipates potential business / technical problems and actively performs conflict resolution and negotiation to implement innovative and effective solutions
Good banking, financial, compliance, control & regulatory knowledge
Good understanding of after sales service delivery, service feedback channeling, and problem resolution
Working knowledge of risk management, including market, credit, operational, legal, regulatory, and compliance aspects and internal controls.