The Research Compliance Office (RCO) has a staff of approximately 40, and is responsible for oversight and management of Stanford's Administrative (Compliance) Panels. The Panels ensures compliance with applicable policies, accreditation standards and external regulations governing the protection of human subjects, animal subjects, and the use of embryonic stem cells in research. RCO is home to the eProtocol system, a suite of web-based applications that are used by thousands of researchers.
RCO is looking for a highly organized self-starter who is enthusiastic, motivated, and is able to adapt to different working styles and needs. Reporting to Project Manager, this person is responsible for the stewardship of RCO's IT assets, and technical support; as well as for establishing and maintaining user accounts and access privileges, mailman lists. The IT Analyst will ensure University information security and encryption requirement are maintained. The position coordinates with other IT Groups in the University to ensure that all customer requests are addressed in a timely manner and that a high level of customer satisfaction is maintained. In addition, this person will participate in the support of the RCO's eProtocol applications. Outstanding customer service skills are a must. Familiarity with ServiceNow, Confluence, web pages maintenance and Stanford software and related services is preferred. Knowledge of HTML, CSS and experience working with content management system like Drupal and/or WordPress desired.
Diagnose and resolve end-user problems; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution when possible, refer problems to associated groups.
Research, recommend and implement hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems and architecture.
Research, recommend and implement approved standards used throughout the unit and contribute to the development of the client support strategy.
Investigate and test new tools, systems, techniques, and software products.
Provide technical guidance and training; may guide other staff.
Work on projects requiring expertise and creativity in analysis and deployment of technology.
May perform routine server administration.
* - Other duties may also be assigned
Internal Number: 292151
About Stanford University
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is a...n equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.