Bilingual Chinese Service Specialist – New York, NY
February 10, 2018
New York, New York
Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Responsible for the daily support of the sales function to minimize the administrative work of producers. Responsibilities include analyzing and reporting sales data, communicating changes to sales plans, providing knowledge about customers and competitors, communicating pricing data, and managing the operational logistics of sales meetings and activities. Works closely with sales and other functional leaders to develop and maintain the operational infrastructure supporting sales recruiting, goal setting, training and onboarding, troubleshooting order processing issues and producer requests, and sales-related information systems and procedures.Primary Responsibilities:Provide excellent service to walk-in membersReceives and responds to inquiries from walk-in members regarding benefits, policies, procedures and protocols.Acts as a customer advocate in providing assistance to resolve members? issues and problems. Follow-up calls to members with resolution to identified issues in timely manner.Resolves inquiries related to authorizations, claims, enrollment, and billing. Provides service requests to other departments as needed.Fulfills material requests for members.Maintains accurate member data, including addresses, phone numbers, and PCP changesInputs data in system for record tracking and issue resolution.Documents all issues in system in a timely manner.Proactively educates members on cover benefits, plan exclusions, and procedures to enhance total customer service experience.Promote various store events and seminars to customers.Assists members to apply for various government assistance programs.Performs accountabilities in accordance with established organizational metrics. Identifies trends and continuously makes recommendations to improve processes.Reports issues or problems with members, systems and processes to manager.Assists and involves in member retention projects.Performs other related projects and duties as assigned.Meet established performance standards.Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member.Perform Insides sales function to increase new businessService walk-in prospects interested in Medicare and Individual Products.Explain plan benefits and assist prospects to choose the most appropriate plan according to their needs.Provide information on various plan designs and send out benefit package and sales materials.Coordinate with Sales Rep. on prospect follow-up.Input sales activities and results on sales tracking system.Collect and review enrollment application to ensure completeness.Coordinate with Sales Administrative Assistant and Enrollment Dept. to ensure smooth enrollment process.Perform Insides sales function to increase new businessService walk-in prospects interested in Medicare and Individual Products.Explain plan benefits and assist prospects to choose the most appropriate plan according to their needs.Provide information on various plan designs and send out benefit package and sales materials.Coordinate with Sales Rep. on prospect follow-up.Input sales activities and results on sales tracking system.Collect and review enrollment application to ensure completeness.Coordinate with Sales Administrative Assistant and Enrollment Dept. to ensure smooth enrollment process.Basic, structured, standard approach to work.
Requirements:Associates Degree or higher Ability to obtain the State Accident and Health Insurance license for New Jersey and New York within 60 days of employmentMust be fluent (written and verbal) in Chinese (Cantonese and Mandarin) and English in order to be considered1+ years of customer service experience requiredAbility to travel between the NY offices ( Manhattan, Queens and Brooklyn)Preferred Requirements: Prior health and / or general insurance sales experience preferredAbility to speak Fujianese or Toisanese Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Key Words - Bilingual Chinese Service Specialist- UHG- Service Support Specialist
Internal Number: 737363
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.