Event Support Specialist (LHI) - Part Time - La Crosse, WI
February 10, 2018
La Crosse, Wisconsin
Position Description:Welcome to one of the toughest and most fulfilling waysto help people, including yourself. We offer the latest tools, most intensivetraining program in the industry and nearly limitless opportunities foradvancement. Join us and start doing your life's best workThe statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position.As an Event Support Specialist, you will travel to events throughout the United States and U.S. territories to provide administrative event support on behalf of LHI. In this role, you will also perform audits on event procedures, contracted staffing efforts and / or provide on-location data entry. In-office responsibilities include reporting results from event audits and assisting in EOC department day to day operations. Primary Responsibilities: Perform in a high visibility, non-people management role responsible for effectively administratively supporting and auditing event functions and teams.Travel to identified locations and, in close coordination with EOC Leadership/Staff, complete all tasks related to event specific requirements.Travel may be up to 70% of the position during peak times and a minimum of 10%. Most travel will occur over weekends and span across 3 - 5 consecutive days.Work with EOC Leadership Team to implement, update, administer and evaluate internal / external processes and materials utilized to support LHI Network Providers/Practitioner / Customer in their service delivery requirements. Assess and resolve provider concerns and develop and implement solutions that are beneficial to providers, LHI Customers and LHI. Communicate effectively between the customer, provider, practitioner and LHI.Document results from audits and follow through on any defects or identified areas of improvement. Monitor event activities to ensure compliance with the applicable regulations and law, satisfaction participants, and resolution of any problems that arise.Once fully trained, this position will be proficient in all processes for event delivery, be knowledgeable in customer requirements and expectations and understand the specialties at events and = expectations for each role.
Requirements:High School Diploma / GED or higher Ability and interest to travel to identified locations up to 70% of the position during peak times and a minimum of 10% regularly within US and US TerritoriesFlexible schedule - Must have open availability throughout the week as schedule will vary2+ years work related experience in customer service, leadership, training or provider relationsIntermediate computer skills including Microsoft Office Programs such as Word, Excel and Outlook (Word - creating and editing docs / Excel - entering data / Outlook - managing email and calendar)Ability to travel over weekends with spans that may last 3 - 5 consecutive daysUnited States CitizenshipAbility to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86 Preferred Qualifications: Knowledge of military databases and acronymsEquivalent combination of education, experience and / or applicable military experience will be consideredNational Career Readiness CertificateSoft Skills: Supportive of and interest in promoting LHI CultureMust be confident in working with and partnering with highly educated staffMust be a self-starter with strong problem-solving drive and efficient work habits along with flexibility and adaptability to changing situationsExcellent verbal and written communication skills with exceptional attention to detail and the ability to communicate and coordinate effectively to internal and external customers on all levelsStrong organizational and time management skills in a goal-oriented, fast paced environment Ability to establish rapport, credibility, trust and confidence with LHI internal departments and clients and implement and execute on new initiatives as well as deliver results.Demonstrated ability to lead the activities of others as well as manage and monitor performanceProven experience managing complex, multi-faceted projects resulting in measurable successes and program growth Physical Requirements: Ability to work while standing for extended periods of time Capable of lifting up to 35lbs frequently (34-66% of the time)Physical ability to bend, reach, twist, package and transport (shift/roll/push/pull) multi-sized packages that range from 10 – 35lbs frequently and 50+lbs occasionally to rarely with assistance.Asa requirement of UnitedHealth Group's contract with the Department of Defense,this position requires U.S. citizenship and proof of favorable adjudicationfollowing submission of Department of Defense eQuipForm SF86, (the National Agency Check Legal and Credit or "NACLC").Successful completion of the NACLC process is a requirement for continuedemployment in this role. NACLC processing will be initiated by our TRICARESecurity Officer post-offer, and can take 3-6 months for a final decisioncommunication from the Department of Defense. Candidates will be allowed tobegin employment with UnitedHealth Group in this role based on an interimclearance, and final results will be communicated as they are received. Failureto obtain final NACLC approval will result in termination from this role.Careerswith Optum.Here's the idea. We built an entire organization around one giant objective;make the health system work better for everyone. So when it comes to how we usethe world's large accumulation of health-related information, or guide healthand lifestyle choices or manage pharmacy benefits for millions, our first goalis to leap beyond the status quo and uncover new ways to serve. Optum, part ofthe UnitedHealth Group family of businesses, brings together some of thegreatest minds and most advanced ideas on where health care has to go in orderto reach its fullest potential. For you, that means working on high performanceteams against sophisticated challenges that matter. Optum, incredible ideas inone incredible company and a singular opportunity to do your life's bestwork.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, LHI, Event Support Specialist, La Crosse, Wisconsin, military, customer service, training, part time, travel
Internal Number: 750866
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.