The mission of Pierce College District is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.
The Fiscal Specialist 1 (Accounts Receivable) position handles all collections for the Pierce College District and deals with our outside Collection Agencies. This position is also responsible for handling all scholarships that come into Pierce College including, but not limited to, making sure the scholarships are awarded in Financial Aid and are properly processed and applied to student accounts. As a Fiscal Specialist 1 in the Cashiering department, the individual in the position is the primary person responsible for any repayment plans for outstanding debts to the College and serves as a backup for the three Fiscal Specialists in the District that perform duties including, but not limited to, billing/invoicing and refunds for the Pierce College District.
We're not going to sugar coat it: this isn't an easy job. There are some days that are a bit more chaotic than others, but there is never a dull moment! You will discover that every day is different and the lessons you learn increase your value in the organization.You will realize your possibilities along the way.
ACCOUNTS RECEIVABLE (GENERAL):
Use established procedures in recording, summarizing, and reporting fiscal activity.
Maintain and modify comprehensive fiscal record keeping systems, databases, and spreadsheets; review fiscal records; identify trends; assist in formulating corrective action.
Use established procedures (as assigned) in maintaining, reporting, processing, summarizing, and reporting in the refund record system including, but is not limited to, Refunds and Credit memos to students, Financial Aid, and third parties; review reports and assist in formulating corrective action if needed.
Maintain detailed, fiscal transaction utilizing knowledge and understanding of fee codes, fee pay statuses, fee classes, debt types, and refund policy to validate input and initiate necessary day to day corrections to maintain the integrity of the financial data within the Customer Accounts and Cashiering module, including but is not limited to, all invoicing for the Pierce College District (as assigned), Student Sponsorships, Collections, Write Offs, Refunds and assisting with the end of fiscal year "Due to/Due from" process.
Maintain detailed fiscal transaction utilizing knowledge and understanding of the Scholarship Award System.
Use established procedures (as assigned) to the track and coordinate scholarships between donors, students, and all applicable Pierce College District Departments, including but is not limited to, the Cashier's Office, Bookstore, Financial Aid, Administrative Services, Foundation, Instruction and Student Services.
Review appropriate reports and assist in moving scholarships, calculating balances, and formulating corrective action (with approval).
Participates with and serves as backup for other Finance Department activities, including but not limited to, mailing of invoices, Financial Aid check distribution, invoicing at the military sites, any duties outlined as a Customer Services Specialist (to include working a cashiering session – with prior approval from a Fiscal Specialist Supervisor).
Other duties assigned by a Fiscal Specialist Supervisor, Student Financial Manager and Director of Fiscal Services.
ACCOUNTS RECEIVABLE (MAINTENANCE):
Using established procedures, maintain fiscal and accounting system controls to meet standard and requirements of state, federal, and all other third-party organizations including, but is not limited to, updating the BM1628/BM1626 in FMS and other Customer Accounts and Billing Screen as deemed necessary.
CUSTOMER SERVICE (INTERNAL AND EXTERNAL):
Positively responds to customer service inquiries and complaints, by deescalates the situation and identifying issue, and using the established procedures to identifying available solutions that meet the need of the customer, when possible.
Effectively communicates with internal customers to ensure all receivable related questions are answered, and resolved if necessary, in a timely manner.
Effectively communicates with students, to ensure all questions related to their accounts are answered, and resolved if necessary, in a timely manner.
Effectively communicates with external customers, such as scholarship donors, sponsorships, and other account holders, to ensure all questions related to their accounts are answered, and resolved if necessary, in a timely manner.
POLICIES/PROCEDURES & COMMUNICATION/RELATIONS:
Serve as required, or assigned, on various committees throughout the District.
Serve as liaison with and advise departments regarding Accounts Receivable and Cashiering policies and procedures.
Foster partnerships, across the District and State.
Assist in providing guidance, direction, and training to district departments on Accounts Receivable policy and procedure to enhance district effectiveness and customer service.
Assist in the creation or modification of policies and procedures by communicating needed modification, as requested.
Prepares reports as requested to meet internal and external needs, including but not limited to the Federal Form 1098-T process, open charge report, unbilled report and unpaid report.
Some college coursework.
Progressively responsible experience in an office or administrative support role requiring close attention to detail, data entry, and the ability to perform mathematical computations.
Knowledge and ability to interpret and explain policies and procedures.
Experience documenting and updating information in written or electronic format to maintain accurate and complete records.
Experience providing customer service over the phone, via email and in person.
The successful candidate must consent to and pass a criminal background check upon hire.
Application Requirements: To be considered for this position, applicants must:
Meet the required qualifications as outlined in this announcement.
Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. Be sure to provide specific examples to support your experience, education, training and/or skills. (Cover Letter)
Upload (attach) detailed résumé of all educational and professional experience. (Résumé)
Transcripts are not required in order to apply for this position, however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education. Unofficial copies of all college and university transcripts must include degree received and confer date. International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services visit: www.naces.org/members.htm (Unofficial transcripts acceptable for application process; official transcripts required upon hire). (Transcripts)
Upload (attach) a list of at least two professional references with names, addresses, telephone numbers, and e-mail addresses. Letters of recommendation will not be accepted. (References)
Special Note: To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.
Terms of Employment:
This is a full-time (40 hours per week) classified, overtime eligible position with Pierce College. The primary work location will be at Pierce College Fort Steilacoom campus but occasional travel to Pierce College campuses or sites will occur. Work hours are Monday through Friday 8:00 a.m. to 5:00 p.m. (scheduled hours may vary), with occasional evenings and weekends as required. All positions may be subject to reassignment between campuses or sites.
Salary & Benefits: The starting salary range of this position is $2,778.00 - $3,203.00 per month (dependent upon qualifications), with annual periodic increments up to $3,612.00. However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long-term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits and Leave website at: https://www.pierce.ctc.edu/hr-benefits.
Physical Work Environment:
This position is required to work indoors in an office environment.
Reasonable Accommodation: Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District Human Resources Office by calling 253-964-7342.Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.
Screening & Interview Process: Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Check the email account you used for the application process for communication regarding the status of your application. Application materials submitted to Pierce College are the property of the College and will not be returned.
Conditions of Employment:
Agency Shop: As a condition of employment, all classified employees are required to become a member of the Washington Public Employees Association and pay membership dues, or as a non-member pay an agency shop, non-association or representation fee within thirty calendar days after the date of hire.
An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.
Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy.
Equal Opportunity: The Pierce College District is an equal opportunity employer.The Board of Trustees and Pierce College District are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.
For more information about this position or assistance regarding your application, contact Human Resources at: firstname.lastname@example.org.
Questions regarding equal employment opportunities or discrimination may be directed to the following:
Holly Gorski, Vice President for Human Resources/Title IX Coordinator 9401 Farwest Drive SW Lakewood, Washington 98498 (253) 964-6519
Paula Henson-Williams, District Affirmative Action Officer (253) 864-3229