The Chief Medical Officer, Ambulatory Services is a senior management position responsible for ensuring the highest quality customer care in North Memoria Health’s clinic and Ambulance services, while also delivering on the financial goals of the business and establishing North Memorial Health as a leader in the marketplace. Emphasis will be placed on executing upon the vision and developing the supporting infrastructure and systems such that the outcomes will lead to a market reputation of quality and exceptional service. The CMO Ambulatory Services, in concert with the dyad partnership of the Vice President, Operations - Clinic Services and the Vice President, Operations – Ambulance Services, provides overall strategic and operational leadership for the growth, integration and performance of North Memorial primary and specialty care clinics, and the system’s ambulance services. In addition to accountability for the discreet programs and departments, the CMO is also responsible for partnering with the other leaders across the system to integrate operations across the care continuum. The focus of this integration is on ensuring a consistently excellent customer experience, while managing the total cost of care (TCC) and continuously improving clinical outcomes.
The CMO Ambulatory Services provides strategic and tactical input to the senior executive leaders and implements strategic priorities as determined by the North Memorial Board of Trustees. These priorities will provide the overall direction for growth, service, clinical, and operational excellence. A key expectation of this role is the ability to develop and/or leverage approaches or frameworks for the implementation of these priorities which lend themselves to work and project planning, knowledge transfer, tracking, and sustainability. Additionally, these priorities will be viewed on a system-wide basis, including owned, partnered, and affiliated sites and services, focused upon building synergies to benefit patients, providers, staff, and organizations.
Serves as a member of the Ambulatory Services senior leadership team and on the administrative and clinical committees which provide strategic and operational direction to Clinic and Ambulance Services.
Creates the vision and strategies to achieve profitable growth and allocates resources accordingly.
Provides leadership, management, and administrative support to the clinicians working in primary and specialty care clinics, and ambulance services.
Ensures that appropriate systems, essential for the ongoing review and evaluation of providers' performance in all clinics, are maintained.
Complies with the standards and requirements of all accrediting, licensing, and government agencies pertaining to areas of operational responsibility.
Identifies, monitors and evaluates indicators that reflect key aspects of care and/or service.
Monitors and evaluates organization clinical quality performance. Identifies, recommends, and implements operational changes which will improve clinical quality, customer service, productivity and financial performance.
Establishes systems and processes that drive accountability for patient care, financial and/or operational outcomes.
Develops talent internally, while also recruiting, engaging and retaining high quality external talent.
Staffs, organizes and schedules the team to leverage maximum labor productivity.
Establishes metrics that measure key business outcomes.
Understands and follows principles and standards as outlined in North Memorial’s Corporate Code of Conduct.
The CMO, Ambulatory Services will be expected to have been in a leadership role within a multi-specialty group. This executive should have demonstrated strong change management skills, where he/she has been successful in providing leadership during a time of organizational change, and done so in a manner that supported and contributed to the achievement of organizational goals. North Memorial is looking for a physician leader who has achieved superior care and exceptional service, while maintaining positive financial and operational results. He/she will need to have strong relationship building skills, with the ability to constructively resolve issues with the provider community. It is important that this person have a track record of integrating clinical practice standards into the organizations policies and procedures.
Seven (7) or more years post graduate experience in medical practice.
At least seven (7) years leadership experience. Person should have held leadership roles within a large, multi-specialty group practice, physician practice management organization or managed care organization with a large physician group practice component.
Experience with mergers, acquisitions and integration work.
Identifies areas for North Memorial Clinics and Ambulance Services to change or adjust by challenging the way things have been done historically.
Communicates clearly what must change, why changes are necessary, and demonstrates how these changes will benefit the clinics and their patients.
Understands how to effectively communicate with different audiences and adjusts communication style to help these groups accept the change.
Welcomes input of the medical staff when considering what changes need to be made.
Works to achieve ambulatory goals while overcoming obstacles and/or planning for contingencies.
Demonstrates sense of urgency when it comes to reaching goals.
Consistently benchmarks the work of self and others against the industry standards.
Reviews performance and progress of medical staff regularly to ensure the team is achieving results.
Ensures the goals of the team are sufficiently challenging and makes adjustments as needed.
Works with the Medical Directors to establish clear, challenging performance goals and metrics for the year.
Delegates work effectively to allow self to focus on the strategy that will move North Memorial forward.
Collaborates with team to debate how best to solve problems, but takes it upon self to choose be
Collaborates and openly debates with the team to manage projects, solve problems, discuss challenging issues, or learn more about critical issues as a group.
Collaborating and Influencing
Welcomes and uses the opinions and perspectives of team members.
Gains buy in from medical staff by engaging them in a dialogue that takes their perspective into account.
Adapts own approach to the audience, anticipating impact of words and actions, preparing for possible resistance and responding in an appropriate style, using a range of influencing styles.
Resolves conflicts by discussing individual issues with each person.
Checks with both sides of a discussion to ensure a common understanding.
Internal Number: 70041-002
About North Memorial Health
North Memorial Health System is a leader in delivering advanced medical care from Emergency, Urgent Care, Specialty Programs and Services, Primary Clinics, Ambulance and Air Medical Transportation throughout Minnesota and Western Wisconsin. The system provides access to high-quality, low-cost care with an extensive network that spans the Twin Cities, including primary care clinics offering same-day and walk-in appointments, urgent care clinics, express clinics located within Hy-Vee grocery stores, Urgency Centers and a broad range of expert specialty care providers. North Memorial's two hospitals, North Memorial Medical Center and Maple Grove Hospital, are nationally recognized for providing excellent patient care; North Memorial Medical Center, a Level I trauma center and recipient of Healthgrades' Top 50. North Memorial's 5,000 employees and 900 physicians deliver patient centered care for all aspects of life from maternity to senior care by providing primary and specialty care for the prevention, diagnosis and treatment of complex medical conditions.
Learn more at www.northmemorial.com