We have an exciting opportunity to join our team as a Asst Director-Patient Access.
In this role, the successful candidate As part of department leadership, directly oversees registration and support staff, coordinating work assignments, staff training and development, and monitors immediate outcomes of assignments, ensuring optimal quality and customer satisfaction, regulatory compliance, accuracy and thoroughness
Coordinates the workflow and daily operations of a specified Registration area(s) (e.g., inpatient admissions, outpatient, or emergency departments.) Develops and maintains policy and procedures; ensure registration system and procedures efficiently and accurately transmit to billing. Maintains a smooth-functioning, organized system of record keeping; ensures data integrity. Works closely with manager to improve operations; makes and implements recommendations to improve operations. Uses audit results and data from all possible sources to measure and improve the quality of services. In absence of manager, acts on his/her behalf in all areas of operation and interpersonal issues. Understands what the department goals are & sets objectives in order to reach them.
Supervises employees. Interviews prospective employees & recommends staff hiring & promotions. Trains, evaluates & documents staff performance & performs personnel counseling. Defines the expected outcome & time of completion of tasks to the employee. Assures that all employees are aware of their responsibilities & that there is a clear standard of performance. Offers staff timely and effective guidance for improving efficiency, accuracy, customer service, and related aspects of performance. Initiates progressive discipline under the guidance of the manager and department leadership, in coordination as needed with Human Resources/Employee Relations. Approaches the performance review process constructively & conducts it in accordance with personnel & departmental guidelines & procedures. Assures that the goals of the department are being furthered by staff. Serves as resource to staff on issues of registration and collection processes and standards, systems and technology, facilities use and improvement, insurance guidelines; regulatory requirements. Promotes a strong productive team environment; is a role model; creates a team climate characterized by honesty, trust and open communication.
Assigns staff responsibilities and schedules, & monitors their work to accomplish expected outcomes in a timely and effective manner. Maintains adequate staffing levels. Defines the expected outcome & time of completion & communicates the objective of each assignment. Solicits feedback from the employee to ensure the assignment is understood & makes allowances for individual initiative. Institutes appropriate follow-up with the employee to ensure that the desired outcome is reached.
Develops & implements a program of staff development. Implements programs to in improve & continually develop staff skills. Ensures that policies & procedures are up-to-date, well organized, & easily accessible to the staff. Using performance audits, department metrics, and observations of staff, recognizes & identifies staff needs, develops individual and team programs to meet these needs. Encourages staff to pursue continuing education & seek professional growth. Trains staff members effectively & maintains detailed records of performance & training status. Ensures an environment for growth & opportunities for staff.
Maintains current knowledge of registration/intake processes, systems, regulatory & payer issues. Pursues a program of personal professional development, maintains and extends personal expertise in all aspects of Patient Access and Revenue Cycle functions. Communicates regularly with peers & leadership to review & improve revenue cycle performance.
Participates in cost control activities by seeking the most effective method of delivering services & maintains an awareness of the cost impact of decisions & actions. Maintains all employee records (including monthly posted schedules, time clock cards, & yearly attendance cards). Prepares & assures the accuracy of the weekly time sheet, & submits in a timely fashion. Monitors records to ascertain possible problems in absenteeism or productivity. Communicates these in a timely manner to involved employees & management. Allocates resources appropriately so that tasks are accomplished effectively & efficiently. Evaluates practices & identifies areas of excessive material & or costs. Arranges work schedules to remain within budget and authorized expenditures. Ensures supplies are used effectively & efficiently. Ensures department equipment & inventory is secure, well maintained & effective for required tasks.
Provides daily management of department registration & related functions. Implements plan for assignment of work, & adapts plan as needed. Ensures staff understands assignments & assists leadership in communicating & following up assignments effectively. Suggests & implements improvements in the productivity, efficiency, & effectiveness of work unit. Communicates & enforces policies & procedures, setting short -term goals, being accountable for self-adherence to Medical Center & Patient Access standards & policies, & holding Patient Access staff accountable for these as well. Works closely with the Patient Access Director of Registration, reviewing, adapting, & implementing these plans & policies. Ensures department compliance with hospital/department policies, regulatory requirements & Joint Commission standards, including patient privacy & the needs to maintain confidentiality. Demonstrates an understanding of all relevant regulatory standards & third party payer criteria, by incorporating these standards & criteria in departmental management & procedures.
Uses key performance indicators to manage operations & continuous performance improvement efforts. Prepares & assigns preparation of reports for area of responsibility. Performs routine quality monitoring to ensure that data is collected & analyzed regularly as needed to improve performance. Conducts quality audits, collecting data, &, as applicable, counseling staff based on the results.
Provides leadership through effective communication guidance, feedback & delegation. Recognizes & rewards excellent performance & uses resources & communication skills to encourage & motivate staff to ongoing performance improvement & excellence. Meets with staff of other departments as needed to promote improvements in communication, teamwork, & registration. Communicates issues, initiatives, trends, & problems requiring administrative intervention or review, to department leadership. Cooperates & communicates effectively & harmoniously with supervisors, peers, physicians, NYU Medical Center colleagues, patients, families, & the public in a courteous & professional manner. Administers all hospital & departmental policies in a fair, accurate & consistent manner. Performs special projects as assigned. Prepares timely reports & maintains statistical records.
'Ensures & advocates excellence in customer service values. Ensures we define & use appropriate procedures to resolve issues raised by internal & external customers. Provides ongoing staff support/education for customer service skills & values. Ensures & monitors that all staff demonstrate excellent customer service when assisting patients, physicians, visitors & hospital staff. Interprets customer requirements appropriately, & uses this insight to recommend, design & implement procedures to produce value for customers while ensuring compliance with regulations & standards. Communicates & works with physicians, physician office personnel, associates, service line leadership, & others in order to expedite optimal processes and outcomes.'
To qualify you must have a Bachelor's Degree and 2-3 years of healthcare experience, including previous supervisory experience, or equivalent combination of education and experience. Excellent communication, computer, and organizational skills are required
Supervisory or Lead experience within the Patient Access Dept. or other relevant department of the Revenue Cycle
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.