The Cleveland Orchestra is seeking someone who upholds the highest levels of service and commitment to excellence! The Director of Facilities supports the efforts to ensure that all areas supporting The Cleveland Orchestra provide outstanding service to the music, the patron experience, and its historic venues. As such, this position is responsible for all aspects of Severance Hall building, grounds, and operations, including physical maintenance and code compliance, repair and improvements, capital projects, safety and security, community collaborations, food services, retail operations, budget, and a variety of internal and external institutional relationships. This position also manages the contractual relationship with the operator of Blossom Music Center ensuring compliance with the terms and conditions of the business contract, budgeting, and oversight of capital improvement projects to achieve both excellence in operational and customer service expectations.
Bachelor’s degree or equivalent professional experience in non-profit arts management, hospitality operations and/or entertainment within a public venue;
Minimum of 7-10 years related work experience required; 5+ years of experience in contract management and negotiation highly desirable;
Facility management experience with an emphasis on historic preservation and construction project management is strongly preferred;
Excellent administrative, management and leadership skills to run a combination of facilities management, and events staff;
Strong problem-solving skills combined with a collaborative approach;
Strong organizational and time management skills with a high attention to detail is essential;
Outstanding customer service skills to manage high profile customer events;
Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people;
Demonstrate independent, mature judgment; conveys a professional image and attitude;
Ability to quickly assess and resolve conflict in a professional, diplomatic manner;
Experience in budget preparation and management in a variety of areas including but not limited to facility operations, food and beverage services, and capital projects;
Ability to successfully manage a $2.5M operating budget and $4M capital improvement budget;
Knowledge of regulations governing the operation of public buildings;
Obtain and maintain active First Aid, CPR and AED certification;
Ability to assess and calmly lead others in emergency situations;
Valid driver’s license required; must be able to travel between locations (Severance Hall and Blossom Music Center) as well as to conferences when needed;
Ability to work a flexible schedule that includes evenings, weekends, and some holidays.
About The Cleveland Orchestra
For decades, The Cleveland Orchestra has been a point of pride in its hometown. It is universally admired for its world-class credentials, its gifted musicians, and its acoustically perfect and visually stunning concert hall. The orchestra welcomes people of all ages, all walks of life, and invites them to experience something that is unique in the world. Reasonable ticket prices and the orchestra’s groundbreaking Under 18s Free programs through the Center for Future Audiences make it possible for today’s, and tomorrow’s, lovers of great music to always have the greatest musical experience the world has to offer … right here in Cleveland.