UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine has an outstanding opportunity for a DIRECTOR, FINANCIAL ACCESS. This job is responsible for creating, planning, developing, directing and evaluating the daily operations of the UW Medicine Enterprise wide Financial Access Clearance Team (FACT) and associated processes. This includes all activities associated with financial clearance activities provided by UW Medicine, to include the facilitation of pre-service processes and clinical integration of IP/OP Hospital based scheduling/Referral/Pre-admit service areas, such as Transplant, Surgery, Radiology, Regional Heart Center, with the FACT centralized pre-registration, insurance verificiation, and insurance authorization/financial clearance processes.
Manages and evaluates the operations/services of the assigned functional area to ensure that all activities are conducted in a timely and cost-effective manner and in accordance with organizational values, professional standards, internal policies/standards/procedures, collective bargaining agreements and/or applicable regulatory requirements
Facilitates the application of consistent practices relating to the function across the organization
Modifies work-flow processes and/or internal auditing functions as necessary to improve performance/productivity
Ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with guidelines
Produces reports on key performance indices and other significant benchmarking metrics to UW Leadership as required
Collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity.
Monitors and assesses current operations/services to identify opportunities and provide recommendations to Senior Director for performance/process improvements initiatives
Implements approved changes and ensures that staff receive the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives
Works closely with Quality, Compliance and Training Director/Team to provide quality scorecards to staff and customers
Staff Supervision and Development
Manages and evaluates the work of assigned management/support staff in accordance with established procedures
Identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives
Ensures that staff are qualified and properly trained to perform assigned job duties
Interviews job candidates and makes employment and other personnel decisions in accordance with established guidelines
Orients employees and holds regular staff meetings to keep employees appraised of all matters relevant to successful job performance
Communicates performance standards and evaluates employee performance
Counsels employees, providing constructive feed back and recognizing results achieved
Participates in performance management activities and resolves technical issues referred by subordinates as beyond their scope of authority.
Short- and Long-Term Planning:
Participates, as a key member of the director team for the assigned function, in short- and long-term planning activities, including the development/implementation of plans/projects to address current and future needs to support achievement of business objectives and maintain service levels
Interprets and ensures compliance with applicable internal/external legal and regulatory agreements, standards and requirements
Keeps abreast of changing regulatory requirements/regulations, professional standards and competitive industry practices impacting assigned functions, as well as organizational initiatives/changes with potential to impact current operations
Monitors impact on existing activities and identifies/implements effective response/solution while maintaining acceptable service levels and work quality
Serves on teams engaged in the development and updating of policies, procedures, workflows, tools and action plans
Recommends, implements and evaluates new/revised standards, policies, procedures, guidelines, training materials and/or general communications in support of assigned functional area to ensure consistency with the philosophy/values of the organization and compliance with applicable regulatory/accreditation requirements; ensures that all functional activities are fully documented in accordance with the standards and practices of the organization
Ensures that employees understand and apply internal guidelines appropriately
Participates in the preparation and administration of the annual operating budget
Exercises effective cost control by monitoring and adjusting expenses as needed to stay within budget
Approves expenditures within defined scope of responsibility
Identifies negative variances and develops action plans to document, address and effectively resolve in a timely manner
Keeps Director apprised of all issues with potential for budgetary impact
Performs related duties as required
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.