This position provides direction and oversight to the operational councils across the delivery system and is responsible for the development and implementation related to the planning, management, and execution of multiple concurrent and interrelated projects. This includes partnering, collaborating, and prioritizing with system, regional, business entity and local (facility/physician practice) leaders to support the design of a standardized operational models, strategic planning and subsequent implementation and execution of the work activities to meet plan goals and objectives. Provides ongoing oversight to ensure adherence to delivery and production models and identification of continued enhancement opportunities for operations, workflow processes and clinical/business performance outcomes.
Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations. Develops work goals and objectives for the department in accordance and alignment with company goals; provides leadership, measures and feedback, and motivation for staff achievement of departmental goals.
In concert with senior leadership, sponsors and committees, directs the operations and management of work flow processes within operational councils and is responsible for overseeing multiple and interdependent projects to ensure that the organizational work environments and cultures support leaders, physicians and employees to excel in the performance of their roles, as well as support the financial, customer, operational, and learning components of the operations.
Demonstrates an understanding of key organization strategies and initiatives and ensures resources projects, and programs are aligned accordingly in a highly matrixed environment. Maintains key stakeholder involvement in development and sustainability of clinical, learning and business processes for the health systems and related operations.
Provides direction and oversight to corporate services functions to ensure operational needs are met, including but not limited to, implementation of a services delivery system intended to support Banners population health management model by establishing and monitoring processes.
Evaluates and monitors performance effectiveness using standardized outcome measurements, evaluating available resources, and utilization of standardized project management tools. Utilizes performance measures and organizational needs to drive standardized operations, innovative plans and strategies. Provides leadership and oversight in the collection, review and analysis of data performed by other centralized/corporate functions. Also facilitates project committee closure, lessons learned, and transitions process from project to production.
Directs and oversees the utilization and integration of technology to support the services delivery system. This includes supporting the creation of a highly effective, integrated services platform. Provides guidance and coordination of system enhancements to support operations and functions. Reviews, prepares, analyzes, and presents reports and recommendations to senior leadership regarding operations, programs, services, and/or other applicable areas of interest in order to provide concise and accurate information that aids in decision-making.
Builds and supports effective relationships with internal and external stakeholders and organizations. Develops partnerships, coordinates activities, reviews work, exchanges information, and/or resolves problems.
Participates as a subject-matter expert and may lead or facilitate task forces, teams, and/or councils to plan, implement and coordinate programs, services, and/or activities for the organization. May serve as a staff resource to the organizations Governing Board and/or applicable committees.
Must possess a strong knowledge of business and/or healthcare as normally obtained through the completion of a bachelors degree in business administration, healthcare administration or related field. Must also possess strong project management expertise, including the management of system-wide projects that are large scale and complex.
Five to seven years of progressively responsible experience in a clinical care setting, including performing at a lead/consultative role within an integrated health care system setting, or large multi-operational corporate environment in complex industries similar to healthcare. Proven track record of driving successful performance outcomes in a highly matrixed setting. Experience anticipating and responding to the needs of internal and external customers. Skilled in building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; developing strong, enduring, and trusting relationships; fostering the development of cohesive teams; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context. Strong capability of pulling research materials along with strong technology expertise.
Additional related education and/or experience preferred.
Internal Number: 214740
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.