This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
1st Shift (Days)
Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2016-2017 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
UWMC Rehabilitation Medicine has an outstanding opportunity for a FULL-TIME PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (Day Shift). Under the general and direct supervision of the supervisor or manager, the UWMC Rehabilitation Medicine Patient Services Specialist 1-Trainee or PSS 2 performs various reception and discharge activities to facilitate patient flow in Rehab Therapy.
The PSS schedules new and return appointments; coordinates ancillary appointments; receives and checks in patients; provides initial telephone triage, and performs other necessary activities to coordinate patient services. The PSS also obtains medical records; verifies and updates registration information; processes charge documents to assist with billing activities; and performs general clerical duties to maintain clinic operations.
PSS duties responsibilities:
Check patients into clinic according to established procedures.
Complete UWMC registration process using the online system.
Verify demographic and financial information using the online appointment system.
Review clinic schedule daily to identify missed patient appointments and notify patients according to clinic-specific procedures.
Review clinic schedule daily to identify opportunities to schedule waitlist and/or walk-in patients.
Respond to patient questions and provide directions to specified areas such as various labs, clinic locations, social services, and eating facilities.
Initiate charge document upon patient arrival to clinic.
Verify patient insurance status to confirm managed care services prior approval to ensure reimbursement for services.
Schedule new and return appointments consistent with patient needs and clinic scheduling guidelines and enter in online appointment system.
Maintain current and accurate system by entering canceled, no-show, and rescheduled appointments.
Identify same-day opportunities for patients to be seen when coming from another clinic appointment to enhance patient access. Work with supervisor and Rehab Therapy staff on procedures to maximize this access.
Participate in ongoing development and improvement of online appointment system.
Schedule interpreter services as needed based on service-specific criteria.
Using written guidelines, make telephone assessment of patient problem and severity of condition. Triage patient telephone calls to therapists, supervisor, or manager; obtain necessary information for the return call; initiate emergency procedure when necessary.
Take messages for therapists for forward to voicemail as determined to be appropriate for the patient.
Communicate information on Medical Center programs to patients, referral agencies, University departments, physicians, and the community.
Communicate basic information to patients such as insurance, parking, driving directions, etc.
General office duties:
Respond to patient care, facility, and environmental emergencies according to established procedures.
Process mail within clinic areas.
Assemble and send appointment and other information to patients and staff.
Maintain office supply inventory needed for PSS functions.
Maintain the physical environment for the safety of staff and patients and for the aesthetic presentation of the area such as, organization of the reception area furniture and magazine area.
Perform related duties as requested.
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.