Salary commensurate with education and experience.
1st Shift (Days)
UW Medicine's IT Services department is looking for an outstanding ACO Program Operations Analyst to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependentsAND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parkingPRE-TAX!
Tuition Exemption program at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please visit click here.
What will you be doing?
And now for some of the "official" language:
UW Medicine ITS is seeking a Program Operations Analyst to serve in a pivotal role as the point person for the ACN IT Program with many of our stakeholder groups. This position will be immersed in care management reporting workflows, managing the data upload portals and reports, creating process improvements, and providing robust operational support to our ACN organizations and UW Medicine stakeholders. This position is responsible for independent judgment including data analysis and file/report processing, requirements gathering, development of specifications, data flow analysis and documention, training and operational process development/automation. The incumbent must be a senior technologist who will collaborate with a team of end users and analysts possessing comprehensive knowledge of clinic operations, systems analysis methodologies, business process design, and analytics practices. The incumbent must be knowledgeable in various information technology architectures and serve as a go to resource for ITS, end-users and vendor personnel. The incumbent's expertise and experience will be leveraged to support solutions that best align UW Medicine's business requirements with the functionality and constraints of off-the-shelf software and related technology solutions. The incumbent's extensive knowledge in business analysis and technology is essential to the cost-effective implementation and support of complex service solutions.
This position reports to the ACN ITS Program Director and is responsible for serving as a team member on multiple projects, providing operations development and support, requirements gathering for new products or system changes, RFQQ development, application design, infrastructure operations support, and reporting/data analysis to ensure appropriate and accurate data flow across the accountable care network. The ACN Program Operations Analyst will function as a subject matter expert for the ACN data portal and automated file transfer processes, provide support for program file/report process, specifications and requirements. The candidate must be knowledgeable in how ACN data flows into downstream systems; this includes knowledge and expertise in clinical workflow and population management using Epic and Healthy Planet.
The ACN Program Operations Analyst must work closely with ACN Network Organizations, UWM project/program managers and multiple users and committees. The ACN Program Operations Analyst works with staff, managers and directors throughout the entire UW Medicine system but is specifically focused on all aspects of developing an accountable care solution. Frequent interaction occurs with other UW Medicine ITS teams for developing solutions and solving problems across systems, especially High Risk Care Management (HRCM), Data Warehouse, CSI, EPAA, Contracting, Performance Measurement and Epic teams. The ACN Program Operations Analyst works with clinical and operational personnel from all UW Medicine sites and across the full network, including Seattle Children's Hospital, SCCA, MultiCare, Overlake, Skagit, PeaceHealth, Island Hospital, and Capital Medical.
Data Analysis (30%)
Prepare complex reports and files from multiple data sources with high impact on HIPAA. Ensure scalability.
Partner with network organizations submitting data to validate reports and ensure clean data incoming to ACN Program.
Perform analytical studies and prepare statistical data on a variety of programs and issues for use in business decision making.
Monitor and troubleshoot issues related to files/reports and the data portal/automated file transfers.
Maintain relationships with ACN program customers, from Directors to Analysts, on changes they need to make.
Report progress and track details on initiatives and goals.
Process Development (30%)
Serve as the escalation point for network organizations, stakeholders, application analysts, end users and operational teams throughout all of UW Medicine.
Assist in the analysis and development of automation to streamline manual processes.
Implement standard operational procedures and policies for the ACN ITS program.
Provide direction and guidance on workflow design and application configurations that best meet business needs and optimize available software functionality.
Manage and track user access to various applications.
Participate in committees.
Ensure compliance with security and confidentiality requirements.
Guide technical and operational evaluations and reviews of potential solutions, and provide risk/benefit analysis.
Requirements and Specifications (20%)
Develop and document standard operational procedures, ensuring scalability. Lead improvements.
Develop and manage requirements and specification documents, ensuring scalability. Lead improvements.
Develop and manage process documents, ensuring scalability. Lead improvements.
Produce test plans and lead testing of new functionality.
Training and Collaboration (10%)
Primary contact for daily operations support and training with network organizations, UWM stakeholders, end users and external vendors.
Develop and deliver training to network organizations and end users on the use of tools, reports and workflows supporting the ACN program.
Provide staff support to committees or projects.
Data Flow Analysis and Documentation (10%)
Develop and maintain business process workflow documentation to ensure ACN operations, infrastructure, and applications meet business requirements.
Develop strategies for continued improvements and scalability.
Recommend changes to data flow to reduce processing time and increase accuracy.
Develop and maintain understanding of ACO best practices.
What you'll bring to the table: (minimum requirements)
Bachelor's degree in Computer Science, Business Administration or related field or equivalent combination of education/experience.
6+ years experience must include:
Healthcare industry experience with in-depth knowledge of EpicCare Ambulatory clinical workflow.
Experience with business process re-engineering, reporting, and data manipulation.
Demonstrated skills in the area of business system analysis, operational support and process improvement.
Experience communicating and working across clinical and operational groups, both senior leadership and staff.
Must have advanced analytical skills and the ability to independently analyze problems, present options and implement solutions.
Experience working with large volumes of data.
Solid understanding of Lean Six Sigma methodologies.
Advanced proficiency in MS Office products with particular focus on Excel, Visio, Word and Outlook.
Ideally, you'll also have: (desired skills and experience)
Project management experience.
Experience with population management using Healthy Planet.
Deep understanding of business modeling concepts.
In depth experience utilizing Lean Six Sigma.
SQL reporting and development experience; including ability to write basic SQL queries.
Familiarity with programming techniques and limitations.
UW Medicine experience.
Successful candidates will also have/be:
Detail oriented with the ability to learn the company's business practices and develop familiarity with the organizations products and services.
Strong organizational, relationship management, presentation, problem solving, negotiation, oral communication and writing skills.
Strong collaboration, team building, and personnel development skills within a fast-paced organizational environment.
Self-motivated with the ability to work independently, needing minimal direction.
CONDITION OF EMPLOYMENT:
What are some of the other tidbits that you might want to know?
Position is based at the Harborview Medical Center campus.
Occasional to moderate travel may be required between other Seattle area campuses, clinics, and facilities. A personal vehicle may be required.
Fast-paced, professional office environment.
May be required at times to work additional hours evenings and/or weekends.
This posting may not include the complete description for the role. For a complete job description, please reference the department's document for this position.
Who are we and what do we do? UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports ALL of UW Medicine! UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.