The Business Analyst supports the Enterprise Application Division through management and ongoing support of the enterprise resource planning (ERP) tool and other assigned software applications. The Business Analyst monitors and audits the activities of all ERP users (internal and external), maintains need-only permissions access to all ERP users. The Business Analyst will manage the use of the ERP’s Decision Support Tool and monitor reporting access available to users. After all local attempts have been made to rectify issues, the Business Analyst will initiate support calls to software provider on behalf of the end user. The Business Analyst will work closely with stakeholders from across the government and community to develop consensus around maximizing ERP functionality. The Business Analyst supports joint efforts and engagement of the ERP partnership. A significant component of this responsibility is to build capacity by leveraging the skills, expertise and assets of existing users, departments, and other stakeholders.
Ensure that all ERP support calls are answered and that all end-user and support issues are entered and categorized as necessary. Respond to users providing viable information, monitor pre and post completion detail and data tracking. Track number and frequency of re-tread/re-visits required on same issue with the same and different users, average response time to initial request, and completed tasks.
Maintain databases associated with assigned applications, utilize familiarity with creating databases in order to manage accuracy and data integrity. Perform backups, overwrites, and restoration of databases. Create user accounts/logins to assigned applications and oversee access management. Responsible for permission management and security in database environments.
Macon is a city with a rich cultural heritage and strong vision for the future. Macon offers the amenities of a small friendly city with the advantages of a growing city. Cultural, social, civic, and educational opportunities create an excellent quality of life.