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HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high caliber professional to join our team as Senior Business Manager, Chief Operating Officer Office Hong Kong.
Be responsible for Area Management Office Hong Kong Outsourcing Governance Framework and manage any changes due to change in Group and regulatory policies and procedures
Facilitate the Outsourcing Governance Committee meetings including meeting packs and minutes, and action follow up from meetings
Build and maintain relationship with local regulator HKMA in respect of outsourcing governance and activities
Track and facilitate all audits and reviews in relation to outsourcing
Maintain the updated central register of all outsourcing arrangements for Hong Kong and produce periodic management information for the Governance committee and businesses
Track if material outsourcing activities are duly notified to HKMA by respective Global Business, Global Functions and HSBC Operations, Services and Technology. The required approvals are received prior to the commencement of outsourcing of the activity
Track all the outsourcing activities are signed off by the authorised signatory of the respective processes and maintained in the outsourcing register.
Monitor and track that process owners adhere to annual compliance attestation and highlight the status of the annual outsourcing review to the Committee.
University Graduate with proven experience in outsourcing governance within a global organisation
Ability to present complex issues confidently and concisely to Group Executives, Non Executives and Regulators, using simple language and accommodating globally distributed stakeholders.
Outstanding relationship management, collaboration and influencing skills with experience of positive and challenging interactions with senior executives across multiple functions.
Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
High level of drive and self motivation to ensure delivery of a broad range of outputs simultaneously in a matrix environment.
You'll achieve more when you join HSBC.
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