On any given night, more than 6,000 Chicagoans don’t have a place to call home. Tens of thousands more are just one unexpected setback away from joining them. All Chicago believes that these are our neighbors, this is our community, and together we can ensure that all of us have stable and secure homes. All Chicago effectively combines immediate resources with long term strategies to address the complex issue of homelessness through three signature programs: Chicago Alliance, Emergency Fund and the Learning Center. To learn more about All Chicago, please visit www.allchicago.org.
The Capacity Building and Training Manager is a key member of the Innovation and Impact team. The Manager has the primary responsibility for developing and coordinating opportunities for capacity building, technical assistance (TA) and training for members of the Continuum of Care (CoC) and other external stakeholders interested in ending homelessness in Chicago. The CoC is a membership association comprised of service providers, people of lived experience, funders, key stakeholders and government working collaboratively to create a citywide and systemic response to the challenge of ending homelessness. Position responsibilities and work volume will be established and evaluated through ongoing supervision, annual reviews, and the development of an annual professional development plan.
Continuum of Care (CoC) Training Activities (approximately 65% of the position)
Serve as the primary contact for all Learning Center related needs and services.
Create a system to identify training, technical assistance and capacity building needs across the CoC. This includes: (1) three or four cohort learning opportunities annually; and (2) the development and implementation of a peer mentoring program.
Maintain an organization-wide calendar for all training, technical assistance and capacity building activities along with a tracking system.
Serve as the lead trainer for the Learning Center and develop, deliver and standardize training materials and curriculum.
Secure external trainers as needed and as the budget allows.
Collect, revise and report on the Learning Center’s evaluation survey tool and actively use this feedback to improve training outcomes, process and delivery.
Encourage the use of best practices across systems.
Develop a work plan for how to derive earned revenue through the Learning Center.
Distribute annual feedback survey to identify CoC participants’ interests and needs to help inform The Learning Center’s training, technical assistance, and consulting services.
Provide staffing support for the Membership Committee of the CoC. When necessary, attend and participate in the CoC’s Systems Performance and Evaluation Committee and the Coordinated Assessment Steering Committee.
Provide staffing support for the biannual All CoC meetings and other membership events, as appropriate.
Respond effectively and professionally to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
Collaborative Applicant Activities (approximately 20% of the position)
Assist with providing technical assistance to the agencies and projects that result from the evaluation and compliance site visit process.
Develop and deliver, or identify appropriate resource person to deliver, training around current HUD guidance and Interim Rule updates.
Strategic Planning and Operations(approximately 10% of the position)
Act as an ambassador for All Chicago and the CoC in all settings, demonstrating a commitment to the organizational mission and the CoC system priorities.
Assist in the development of the CoC Programming Team’s strategic plan objectives and ensure that they are in alignment with the agency strategic plan.
Create work plans to outline and track timely completion of related tasks.
Supervise interns, as needed, to achieve the goals of the department.
Assist in developing departmental marketing materials and communication to ensure accuracy and consistency of messaging.
Ensure familiarity with current homeless services approaches and other relevant topics through independent study, relevant workshops, and conferences.
Provide monthly activities reports as requested by the Director.
Other Tasks (approximately 5% of the position)
Ensure familiarity with current compliance and monitoring standards, homeless services approaches and other relevant topics through independent study, relevant workshops, and conferences.
Provide monthly activities reports as requested by the Director of Innovation and Impact.
Identify and share informative pieces for the monthly program newsletter and the CoC webpages.
Actively participate in monthly Staff and Team meetings.
Other duties as assigned.
Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:
Master’s degree in planning, policy or public administration preferred.
A minimum of five years of experience in social services or other related fields.
Experience in the housing field required.
Demonstrated teaching or training experience required.
Experience in adult education, popular education or other experiential learning approaches preferred.
Excellent professional written and verbal communication skills.
Ability to analyze and formulate summaries and recommendations relating to complex issues for a variety of formats and audiences.
Demonstrated strong problem solving, decision making, and strategic thinking capacities.
Excellent organizational and time management skills and the ability to oversee multiple projects at a time.
Ability to respond effectively and professionally to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
Strong work ethic and integrity.
Goal-oriented and results-driven.
Strong interpersonal skills, professional presence, and ability to engage with people of diverse backgrounds.
Work place is a smoke- and drug-free environment.
Intermittent travel to off-site locations required.
Position requires frequent and regular computer and phone use.
This position requires attendance during regular business hours from 9am to 5pm, Monday through Friday. Occasional night and weekend hours are required a few times a year.
All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Salary is $47,000-$52,000, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.
Please submit cover letter, resume, and salary range requirement to firstname.lastname@example.org
Please write your name (Last, First) in the re: line of your email.
Incomplete applications will not be considered. Applications will be accepted until position is filled. Position begins as soon as possible. No phone calls, please.
On any given night, nearly 6,000 Chicagoans don’t have a place to call home. Tens of thousands more are just one unexpected setback away from joining them. Together, we can ensure that all our neighbors have stable homes. All Chicago collaboratively addresses the complex issue of homelessness through our four signature approaches.
The Emergency Fund provides critical finan...cial assistance to people experiencing, or at risk of, homelessness or another serious emergency. We quickly provide payments on a person’s behalf for things like rent, utilities, or even bus passes.
2016 Impact: We served 3,195 households, including more than 1,350 children, with $2.7 million. 94% of clients surveyed reported being housed at the time of follow up, and 88% of clients surveyed reported that the financial assistance resolved their crisis.
Continuum of Care
The Continuum of Care is a membership group that strategizes and plans a coordinated, comprehensive approach to providing housing and services for people experiencing homelessness. We drive Chicago’s city-wide response to homelessness by providing leadership to Chicago’s Continuum of Care through a year-round research, evaluation, strategic planning, and federal funding application process.
2016 Impact: We secured $65 million in federal funding for 164 projects and staffed 20 stakeholder committees. Overall, Chicago’s homelessness decreased 13% from 2015 to 2016.
Homeless Management Information System
We manage the Homeless Management Information System database, which contains local data on people experiencing, or at risk of, homelessness and the services they receive. We ensure data quality by supporting more than 900 individual users at 89 partner agencies with training, reports, and helpdesk services.
2016 Impact: We analyzed and disseminated the data to drive discussion, set strategy, and make policy and funding decisions on the federal and local levels. The data is a critical component of the Ending Veteran Homelessness Initiative, which has housed more than 2,300 veterans since 2015.
The Learning Center
The Learning Center provides trainings, workshops, tools, and research to help our partners apply proven strategies to prevent and end homelessness in Chicago even more effectively.
2016 Impact: We hosted 42 trainings for more than 900 attendees on topics such as Legal Issues for Homeless Youth. We participated in Notre Dame’s research study proving that emergency financial assistance lowers instances of homelessness by 76%.