Student Services Specialist, E, 100%, Non Exempt, Regular
School of Engineering, Management Science and Engineering
The MS&E Department provides education and research opportunities associated with the development of knowledge, tools, and methods required to make decisions and to shape policies, to configure organizational structures, to design engineering systems, and to solve problems associated with the information-intensive technology based economy.
We help students prepare for a variety of professional careers in business, government, non-profit institutions, and universities. Our graduates have achieved tremendous success in entrepreneurship, academia, industry, public policy analysis, consulting, management, and financial analysis.
Provide administrative and operational support to faculty, staff, and students on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Resolve routine issues of limited scope within own work area using general guidelines and standards or precedents as reference. The Student Services Specialist is the primary contact for applicants, prospective applicants, current graduate students, and postdocs in the Department of Management Science and Engineering. S/he works closely with department faculty, and staff both within the department and across the university.
Review documents and forms, including online and paper application materials for completeness, track files for follow up and distribute for review and update applicant information in electronic system.
Research and resolve routine issues, refer complex issues to other staff.
Input data, update electronic databases, student databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic admission and student progress reports. Maintain student email distribution lists.
Coordinate logistics for outreach activities, meetings, and events.
Respond to routine inquiries from students, faculty, external constituents, and staff.
Serve as a subject matter resource to students and other departments and explain departmental and university policies and procedures to applicants, prospective applicants, students, and other departments.
Contribute to general office administration and process improvements.
May train and direct day to day activities of student and temporary workers.
Collect and review student documents for completeness, and maintain student files.
Process and review new and continuing Postdoctoral Scholar appointments, and work with the current postdocs on maintaining their status.
Review qualifications of non-degree students in courses and certificate programs.
Track application, student, and postdoctoral files for follow up and distribute for review.
Assist with the planning and running of orientation, admit visit day, and the departmental commencement ceremony.
Assist the Career & Affiliate Services Office with special projects for events as needed.
Schedule rooms for classes, office hours, meetings, oral exams, and events.
Assign academic advisors.
Assist with degree tracking and clearing for graduation.
Distribute and track student fellowship/salary checks and student office and desk keys.
May assist with yearly and quarterly course scheduling.
May assist with data entry of quarterly graduate funding.
* - Other duties may also be assigned
Education & Experience
Associates degree and one year of relevant experience, or combination of education and relevant experience.
Minimum of one year of experience in student services or faculty administration preferred.
Four year college degree preferred.
Knowledge, Skills and Abilities
Strong written and verbal communication skills.
Basic computer skills, including experience with Microsoft Office Suite.
Customer service skills.
Basic office administration skills.
Ability to learn compliance with legal, financial, and university policies and external regulations.
Certifications and Licenses:
Frequently sit, perform desk-based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Position required to work during normal business hours (8am to 5pm): 8am to 5pm or 8:30am to 5:30pm preferred.Required to work on Commencement Sunday in June each year.
Position requires travel: None
Successfully pass a background check (Criminal, Education, Employment Verification).
We are unable to provide sponsorship for this position.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the Universitys Administrative Guide, http://adminguide.stanford.edu.
Stanford University is an affirmative action, equal opportunity employer. Thank you for your interest!
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains d...edicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is an equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.