The scheduler provides patient and provider access to services by scheduling appointments centrally for home care patients. Requires excellence in customer service, telephone etiquette, scheduling appointments, assuring accurate demographic, messaging and optimizes access to clinical services, and strong organizational skills.
Key Functions and Expected Performances:
Planning and Managing Work
Optimizes scheduling access to clinical services
1.Schedules visits for clinician and patients in collaboration with supervisor
2.Assesses and reports problems with availability, barriers to access
3.Works to assure optimum use of resources, providers.
4.Schedules patients into the correct visit type for the correct orders
5.Utilizes scheduling criteria as appropriate, and exhibits initiative to problem-solve if no specific criteria exist or if caller requires an exception to the standard.
6.Performs clerical duties to support scheduling function
7.Provides support and necessary information to clinicians and patients regarding scheduling
8.Contacts appropriate sources for emergencies in a timely and efficient manner
Performs designated office duties 1.Maintains a thorough knowledge of policies and procedures 2.Recommends/defines & documents office processes (filing systems, office procedures, and workflow) 3.Runs database queries and reports and updates database as necessary 4.Maintains smooth workflow, manages multiple projects, sets priorities and meets critical deadlines by utilizing excellent organizational skills 5.Answer questions and effectively communicates reasoning behind them 6.Demonstrates phone service etiquette
Receives ands screen calls relating to problems that may arise due to scheduling changes i.e. date changes, canceling due to Physician appointment
Addresses emergent and urgent calls in collaboration with supervisor
Assures patient, caregivers and providers get the information related to visits
Shares gained knowledge with co-workers and supervisor
Understands medical terminology well enough to discern needs of caller
In collaboration with supervisor responds to more complex inquiries requiring considerable judgment and tact
Communication and Collaboration
Identifies and communicates pertinent information with the healthcare team, patients, and caregivers
Acts as a liaison among team members
Participates in continuing education activities and obtains a minimum of 4 hours per year
Participates in CQI process
Identifies learning needs and seeks development opportunities
Sets annual goals and strives to achieve them
Functions as an integral member of team
Participates in staff orientation
Adheres to and promotes VHCS Mission and Vision
Attends/participates in team, agency and committee meetings, including agency and discipline-specific Unit Boards utilizing the Shared Governance Model
Strives to meet organizational service, satisfaction and financial goals
Represents VHCS on committees, etc. outside the agency, as applicable
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of o...ur leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.