At Schroders, asset management is our only business and our goals are completely aligned with those of our clients - the creation of long-term value to assist them in meeting their future financial requirements.
We manage £324.9 billion (€409.7 billion/US$466.9 billion) on behalf of institutional and retail investors, financial institutions an d high net worth clients from around the world, invested in a broad range of active strategies across equities, fixed income, multi-asset, alternatives and real estate.
We employ over 3,700 talented people worldwide operating from 38 offices in 28 different countries across Europe, the Americas, Asia, Africa and the Middle East, close to the markets in which we invest and close to our clients. Schroders has developed under stable ownership for over 200 years and long-term thinking governs our approach to in vesting, building client relationships and growing our business.
Schroders Global Technology (GT) function is organised into a number of teams, distributed across Schroders' global offices, with technology hubs in London, Luxembourg, Singapore and New York.
The software engineering and technology change function is split between 4 domains: Investment, Portfolio Operations and Data; Distribution and Product; Corporate and; Digital. In addition there are teams which operate as shared services to provide Technology Infrastructure, Production Services (production support, release and access control), Quality Assurance, Information Security and Business Management (change management, assurance and reporting).
Our application estate is comprised mainly of commercially available off the shelf software packages best suited to Schroders' operational needs, complimented by a number of internally developed proprietary systems to support the specific needs of the clients and products that our colleagues support.
The Global Technology vision is to ensure a stable operating environment that can function at multiple speeds, that focuses on value delivered to our external and internal customers. With a culture of excellence through collaboration, innovation and continuous improvement, Global Technology will enable Schroders to deliver the best outcomes for clients and shareholders.
In order to ensure that the emergent technology needs of our clients, regulators and internal stakeholders are able to be met quickly and effectively Schroders is undertaking the Leading Enterprise Agile Programme (LEAP) within Global Technology. In order to ensure this is achieved without compromising the stability and security of the platform, Schroders Global Technology is implementing a bespoke agile operating model, based on the SAFe methodology, which ensures that technology support and infrastructure is unaffected and the requisite governance and control is in place.
Overview of role
The CRM Capability Lead is Product Development Manager for our next generation Customer Service Applications and Services and will leads a Capability aligned CRM agile team as well as becoming a member of the Distribution Technology UK Leadership team. The individual will exhibit the principles and practices of Lean-Agile leadership and play a key role in providing technology leadership and orchestrating Capability [Product] strategy, ownership, team, change, and operations. They have accountability for effective value delivery for the Capabilities they manage This opportunity comes at an exciting time, when Schroders are moving to a new global platform and are looking to build the next generation of client service aligned products and services, to this end we are looking for a dynamic leader looking to take their career to the next level at Schroders.
Understand customer needs and support the existing CRM Portfolio of Work
Manage the internal CRM landscape and track competitive product features and trends
Work directly with our internal business partners, to ensure alignment to commercial business outcomes
Own, develop and communicate the CRM program vision, (near-term) roadmap, increments and on-going backlog.
Responsibility for the Distribution CRM team members within Capability teams
Accountable for financial and operational performance of the Capability [Product] teams
Provide the technical leadership to the team and CRM Capability centric input into key decisions for innovation and strategy
Work closely with the Distribution Core Platform Capability lead and well as the regional heads in Asia and the US
Support the Capability Owners to balance and refine the backlog to ensure that delivery of technical and architectural enablers are appropriately prioritized.
Work closely with Epic Owners and Capability [Product Owners] to ensure appropriate technical sequencing of change and influence Capability Owner to manage technical dependencies with other GT Capability [Product] teams and shared services.
General and Technical skills
Product Management Experience in Global Salesforce CRM or equivalent include mobile apps
Can make sense of complex Technology architectures, including integration and can coordinate dependencies and Integration Testing.
Experience partnering directly with internal business partners, ideally within Asset Management
Is technically minded, with a desire to keep abreast of technological, regulatory and other environmental changes impacting financial services
Ability to influence team members across organizational boundaries
Knowledge and experience of using Agile methodologies (SAFe ideally)
Knowledge and experience of developing technology solutions, both in house developed bespoke applications and commercially available off the shelf solutions
Strong communication skills, experience managing relationships with board level stakeholders
Ability communicate how the work [features and stories] delivered by the Capability teams contributes to Epics and, ultimately, the strategy of the firm
Ability to produce and communicate effective and insightful thought leadership on technical and business topics
Excellent command of the English language, both written and spoken
Certified Safe Agilist (SA)
Strategic thinker with the ability to understand both technology and the business
Inspiring and collaborative leader, model of agile leadership approach with the ability and attitude to work both tactically and strategically
Friendly, approachable, enjoys working with people from a variety of backgrounds
Continuous improvement mind-set, challenges the status quo and seeks self improvement
Note To Agencies:
Schroders does not accept speculative CV's from agencies. We do have a PSL who are invited to support us when required. We only pay fees to agencies instructed to send CV's and are submitted through our recruitment portal. We do not pay fees on speculative or unsolicited CV's sent to Schroders or Schroders employees and reserve the right to contact unsolicited CV's directly.
Schroders is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.