Job Requisition Number: 22790. Residential and Student Service Programs (RSSP) is charged with the development and implementation of transitional programs for students and their families at the University of California, Berkeley. We create residential communities that facilitate personal development and intellectual growth. RSSP includes Residential Programs, Operations and Assessment, and the Incentive Awards Program, which work together to promote student growth, leadership and social justice.
Residential and Student Service Programs is responsible for the programmatic operation of University owned residential communities of approximately 6,600 students with a family housing community of over 3,000 residents. Other departments within RSSP include Housing and Dining Operations, Budget, Organizational Services, Conference Services, Cal 1 Card Program, and Early Childhood Education Program.
Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.
Provides guidance and direction on most complex operational issues and problems. Responsible for the development of a community of 500 students and the functions of student conduct, leadership development, counseling, crisis management and emergency response, alcohol, drug and wellness education, leadership, and administration. Serve as a subject matter expert on issues related to college student development, including work with identity-based and ethnic groups, such as theme programs.
Collaborate with departmental, divisional and campus partners on developing, coordinating and assessing educational programs and services grounded in student development theory that address the community living and transition needs of populations that reflect the UC Berkeley student profile. Partnerships include both internal (e.g., Academic Program Coordinators, Resident Faculty) and external (e.g., Dean of Students Office, Center for Student Conduct, LEAD Center, Career Services, and New Student Services) partners, as well as other offices (e.g., College of Letters and Science) involved in programming for the First Year Experience.
Counsels and evaluates employee performance. Provide formal performance evaluations for paraprofessional staff members each academic semester. Recommends employees for promotion, corrective action, hiring, and separation when appropriate. Monitors employee performance and provides direction and assistance. Supervise and train paraprofessional staff members. Conduct hall staff meetings on a regular basis. Provides training to subordinates. Facilitate regular staff development sessions designed to provide additional training and team building for staff in the unit.
Assume a collateral assignment in such areas that support OSD, RSSP and divisional initiatives. Such assignments include Conference Services managed housing (e.g., Summer Sessions housing, Summer Bridge program), Hall Staff selection and training committees, curriculum development and teaching (e.g., Critical Dialogues Across Differences, FYE transition courses), and other special committee and assignments. Respond on-site to manage emergent crises involving resident students.
Supervision and Training •Supervise, train, and evaluate paraprofessional/professional staff members: community and Leadership Advisors, Resident Assistants and Theme Program Advisors. •Conduct student staff meetings on a weekly basis. •Facilitate regular staff development sessions designed to provide additional training and team building for staff in the unit. •Provide formal performance evaluations for paraprofessional staff members each academic semester. •Serve as a campus and community resource for students and staff by advising, providing guidance in planning programs and activities, and providing resources for passive programming. •Assist in a centralized student and professional staff selection process. •Meet bi-weekly with each supervisee, such as Community and Leadership Advisor, Resident Assistant, Theme Program Advisor, to provide guidance and support.
Community Development •Encourage the personal, social and academic development of residential students. This includes but is not limited to the following: assisting student with academic and social needs, attending unit programs and building meetings, and maintaining visibility. •Create, advise, and implement curriculum for Community Development Plan. •Act as a mediator in conflict situations when needed (i.e. roommate conflicts, staff conflicts, apartment conflicts, noise disruptions, etc.) •Respond to student behavior that is inappropriate, in violation of campus policies and procedures, and/or negatively impact other residents. •Meet regularly with the residential unit management team to build community within the unit and discuss unit operations. The management team consists of: Resident Director(s), Academic and Leadership Coordinator, Dining Commons management, Custodial, Facilities and Maintenance management and a member of Residential and Student Service Programs senior staff. •Encourage a living/learning environment through academic integration activities, and work with Resident Faculty to promote academic support. •Incorporate Restorative Justice Practices in building community amongst unit and student staff.
Leadership Development •Co-advise Hall Association leaders in the unit in order to provide an effective student government program, oversee the funds and ledgers, and ensure Hall Association actions are within the Residence Hall Assembly constitutional guidelines. •Manage Hall Association and Co-Board funds and ledgers to ensure proper bookkeeping. •Facilitate seminar for new student hall staff focusing on community engagement and inclusion. •Meet regularly with the Treasurer(s) to oversee Hall Association accounts. •Oversee the development and implementation of leadership training for student government leaders. •Work with the residence hall staff to coordinate and facilitate Welcome Week activities in Fall and Spring. •Some Resident Directors also have the opportunity to work with academically-focused themed communities. These communities include: the African-American Theme Program, Native American Theme Program, Asian Pacific American Theme House, Global Environment Theme House, Women in Science in Engineering, Unity House (gender and sexuality focus), Casa Magdalena Theme Program, Disabled Students Residence Program, Substance-Free Community and the Incentive Awards Program.
Student Conduct •Serve as a conduct hearing officer as stipulated by Residential and Student Service Programs Policies and Procedure and ensure timely and accurate documentation of incidents and forward to Central Office when appropriate. •Assist in the enforcement of policies and procedures in the unit and the implementation of an educational conduct process. •Consult with the Residential Programs Managers and other professional staff members on conduct action as appropriate.
Counseling, Crisis Management and Emergency Response •Provide referral counseling to student s and consult with the residential psychologist as needed. •Document with behavioral contracts as needed in consultation with immediate supervisor. Respond directly to crisis situations. •Assist in the direction of paraprofessional staff and ensure reporting of information in a timely and appropriate fashion. •Work closely with RSSP staff, UCPD, the Berkeley fire department, and the University Fire Marshal to develop, implement and evaluate response to fire, bomb threats, earthquake, and other significant safety issues.
Departmental Advancement and Leadership •Attend regular department meetings and professional development. •Support and implement department learning outcome assessments. •Serve on department committees and other committees as assigned. •Participate in regional and national conferences and organizations.
Administration and Related Duties •Collaborate with Housing Assignments on occupancy management including room assignments, room transfers, cancellations and room selection. •Coordinate and oversee the opening and closing of the halls prior to the beginning of each academic term and at the end of each academic semester. •Maintain on-going communication and foster collaboration with residence hall staff, Academic and Leadership Coordinators, unit level RSSP management, campus police, Counseling and Psychological Services, Health Promotions, Title IX Officers, Office of Student Conduct, and the Disabled Students Program as necessary to ensure an appropriate exchange of information. •Accompany the Housing Facilities staff on regularly scheduled hall inspections. •Meet bi-weekly with immediate supervisor to discuss staff and student concerns, programming and unit administration.•Knowledge of advising and counseling techniques •Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. •Skills in active listening, critical thinking, negotiation, problem solving, reasoning, organizing, written and verbal communication; multitasking and intercultural competence. •Thorough knowledge of Student Affairs/Student Life specialization. •Critical thinking, reasoning and persuasion skills. •Leadership. •Knowledge of risk assessment principles and the ability to evaluate risks and likely consequences. •Intercultural competence and the ability to apply concepts of diversity, inclusion, and social justice to an educational setting. •Knowledge of common University-specific computer application programs. •Understanding of University rules and regulations. •Interpersonal skills and communication skills (written and verbal communication, active listening). •Skills in service orientation. •Organization skills and the ability to multi-task. •Ability to work evenings and weekends.
Education/Training: •Bachelors degree in related area and/or equivalent experience/training. •At least 2 years paraprofessional experience or 1 year professional experience in secondary or higher education setting. This is full time live-in position with a 3 year contract. It includes an on-campus apartment, benefits package, and a meal plan (when dining is in session). The contract is from July 1, 2017- May 31 2020. There is a possibility to renew the contract beyond the currently posted end date. We anticipate 4-6 vacant positions for the upcoming Academic Year, including potentially available positions working with several of our theme programs, such as: African-American Theme Program (AATP) Asian-American and Pacific Islander Theme Program (AAPATH) Mexican/Chicano and Latino Theme Program (CASA) Global Environment Theme Program (GETH) Woman in Science and Engineering Theme Program (WiSE)
Candidates who have experience or interest in working with these communities are highly encouraged to apply.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.