SG CIB is the Corporate and Investment Banking arm of the Société Générale Group. Present in over 50 countries across Europe, the Americas and Asia.SG CIB provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.
Present in Japan since 1973, Societe Generale provides Japanese customers with financial services built on its cutting-edge technologies as a leading French financial institution.
Our office is located in Tokyo's core business district Marunouchi, housing Societe Generale's three entities in Japan: Societe Generale Tokyo Branch, Societe Generale Securities Services and Lyxor Asset Management.
Excellence in post trade execution Client service and client on-boarding process is a top priority for Societe Generale. The objective of this position is to continue to develop the Client Service function within the Operations in Tokyo.
Manage Japan client services (CLT) in 2-3 staff
Handle client inquiries and trouble shoot with regards to Fixed Income and Equity products, both vanilla and exotic.
Proactively follow up settlement/payment/confirmation issues with local and overseas teams.
Provide notices to clients on product events (coupon payment, redemption, maturity etc).
Create internal reports to support Operations management and Front Office as well as involvement in regulatory reporting as needed.
Create and provide Clients with valuation reports on all products (complex and vanilla) traded with Japanese clients.
Continuously improve Client Service team processes and Client Satisfaction.
Mitigate operational risks and ensure a good control framework.
Project lead related to the client services transformation.
Place governance with regional, global operations in client service society or business
Create operational dash board, KPI, KRI
Key Skill Areas & Knowledge Required
Management experience for 2-3 staff
Project management skill set
Experiences of off shoring project (preferred)
About 5 years + experience working in similar function in the financial industry.
Native level of Japanese with business level of English language skills
Products knowledge with a focus on structured products. Strong knowledge in either Equity or Fixed income derivative products.
Familiarity with the financial regulatory environment.
Accuracy / Swiftness / Attention to detail / Ability to work under pressure.
Proactive approach seeking improvements / Willingness to learn and develop new areas and products.
Excellent communication skills with experience in communicating with Japanese clients as well as overseas internal teams.
Good working knowledge in MS office tools. Other technical knowledge is a plus.