The role will be based in London working within the Brokerage and Research Services client services team, providing direct client support and onboarding for the Trading Services product suite.
The candidate must be client focused as well as being data and technically literate. Excellent communication and presentation skills are required, along with the confidence to visit and communicate effectively with clients.
A key contributor as part of an orchestrated sales and product support program to promote Markit Information division products and to identify client opportunities.
Duties & accountabilities
Provide Customer Support – for the Trading Services product suite, mainly by responding to client emails and phone calls.
Manage Onboarding – new clients onto our Commission Manager, Broker Vote and Calendar products. This process includes scheduling conference calls with multiple parties, training new clients and working with other Markit teams to troubleshoot any client issues.
Grow Accounts & Client Relationships – through regular contact with key users, building a position of trust, respect and openness. Proactively manage client issues and concerns, driving increased usage of the products and ensuring client retention.
Troubleshoot Supported Applications – acting as coordinator for complex issues, while acting as business facilitator for clients.
Understand Your Customer – in order to assist the Product Management team in developing a cohesive product roadmap. Provide regular feedback around client concerns as well as opportunities in order to maximize ROI within the products.
Education and experience
University Degree in Finance or related subject required.
Master in Finance/Business preferred.
Knowledge of Commission Management and CSA/CCA Aggregation preferred.
Experience in financial services, bank or related service provider would be ideal.
Client Relationship / customer support experience required.
Salesforce experience would be beneficial.
Experience of financial markets advantageous.
Not necessary but ability and willingness to take on greater responsibility looked upon favorably.
Focused on delivery
Flexible and willing to adapt to changing situations
Strong influencing skills
Display energy, drive and stamina open minded
Ability to use own initiative to solve problems
Must be an excellent communicator both written and verbally
Excellent interpersonal skills
Ability to communicate effectively and professionally over the phone and in person
Must be willing to take on initiatives, focuses on completing tasks, and tidying up all the loose ends.
Must be willing to provide extra support and pitch in when required by the global team
Be respectful of the teams ideas, processes, time and expectations
IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence.
IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defence, chemical, and economics and country risk.
Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth.