This position is a senior level international student and scholar advising position. In addition to carrying a large advising load for various academic departments according to our liaison model, this advisor serves as part of the OIS leadership team by spearheading advising support needs including assisting in the development of best practices, providing OIS outreach and training to the University community, developing and updating training materials including our internal OIS Advisor Manual, and assisting in the implementation of regulatory changes and updates. Involves some project and functional management of various office functions. This position is unique in that it supports our international undergraduate student population in addition to providing support to our IEP and Study Abroad populations.
International Undergraduate Student Advising including IEP and Study Abroad: (75%) -Carry out all delegated international (non-academic) undergraduate student advising processes including the special populations of Intensive English Program and Study Abroad Exchange Students. This includes but is not limited to: Completing, processing, and issuing visa certificates for F & J students; sign documents for travel, replace or re-issue documents when needed, process program extensions as well as changes in level or curriculum, and other F/J issues and benefits including employment; -Advise Faculty, Advisors, and Department Personnel in matters related to international undergraduate students, including visa requirements, process issues, opportunities, problems, etc. Serve as a college liaison for specific college populations (including students, faculty and staff); -Develop and promote new international undergraduate student orientation, pre-arrival, and first-semester activities and resources to support international student success. Includes supervision of student personnel hired seasonally to assist with pre-arrival orientation communication. -Oversee the ongoing development of the Culture to Culture Ambassador (Mentor) Program, which includes the recruitment, training, and support of mentors whose aim is to support new international students prior to and during their first semester at NC State; -Will maintain knowledge of and properly disseminate academic policy information to students, other advising staff, and university partners, particularly as it relates to immigration. -Maintain and cultivate necessary contact with appropriate government agencies, departments, and sponsors as needed to complete advising tasks for students, scholars, and their dependents; -Coordinate with campus partners, particularly the Intensive English Program, Study Abroad, and the Division of Academic and Student Affairs (DASA), to provide proactive support for the international undergraduate student population; -Maintain accurate records and files on international students and scholars (stay current with file updates in database), update values in relevant data systems; return files upon task completion; -Assist with walk-in advising and other “up-front” assistance (primary advisor 1 day/week); -Assist with major recurring and special programs throughout the year such as new student orientation, welcome parties, workshops (e.g., tax, OPT or CPT), receptions, etc.; -Contribute to overall office functions and assist when necessary or appropriate (walk-ins, phone calls, interruptions throughout work day);
Additional responsibilities: (25%)
Under the direction of the Associate Director and Director, the Senior Advisor will: -Prepare and present training sessions to colleagues, students and scholars, and NC State staff and faculty, focusing particularly on making the NC State campus a supportive and aware community for international undergraduate students; -Provide direct support, mentorship, and related training to junior international undergraduate student advisor. Will delegate responsibilities related to international undergraduate support resources, and will coordinate that delegation with the SEVIS Manager and Assistant Director particularly during peak times like the start of the semester.; -Lead office efforts to develop and promote best practices in immigration advising and service delivery (especially as they relate to an international undergraduate population), including implementation of new regulations or requirements, review and update immigration content in written materials including request forms; -Complete and maintain updates to the internal OIS Advisor Manual and assist in maintaining updates to our Policies and Procedures database; -Actively participate in OIS staff meetings, policy discussions and case review sessions, workshops, trainings, and other professional functions or university committees; -Seek Professional Development (participation in NAFSA, NCAIE, and other activities) and continuous technical training; -Assist with other projects as needed and/or assigned.
Minimum Education and Skills required:
Bachelor’s degree and • 3 years of prior experience as a DSO and/or ARO and experience with the Student and Exchange Visitor Information System (SEVIS) • Demonstrated knowledge of regulations pertaining to F-1 and J-1 visa matters
• Excellent written and oral communication skills and ability to provide clear, correct, and respectful communications in a timely manner • Ability to work in a time sensitive environment with multiple deadlines and competing priorities • Attention to detail
Preferred Education and Skills: • Master’s degree in International Studies, Higher Education and Student Affairs, Counseling, Foreign Language, or related • In addition to the minimum requirement of 3 years of prior experience as DSO/ARO, this experience would preferably be with international student/scholar populations of 250 or more, particularly with undergraduate student populations • Prior experience living or studying abroad
Please note: Per federal requirements US citizenship or Permanent Residence required.
The Office of International Services at NC State University facilitates the University’s global mission in education, research, and community engagement by providing effective educational programs, advising, immigration processing for F-1 and J-1 students and scholars, research and employment support, cross-cultural experiences, and community extension activities. Our programs and services enable ...the international student and scholar community, faculty and students, and the broader community around us to achieve inter-cultural success and excellence on and off campus.
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