NYU Langone Medical Center, a world-class, patient-centered, integrated, academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals - Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center - plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.
We have an exciting opportunity to join our team as a Senior Radiology IT Analyst.
The Senior Radiology IT Analyst is responsible for in-depth knowledge of assigned Radiology IT systems and software and workflows. This position is a liaison between the department of Radiology and Medical Center IT. The position spends the majority of their time in radiology working with operations on resolving IT related questions and challenges. The position is an active member of the radiology IT team and Operations leading joint projects, troubleshooting problems and working together to develop solutions. The position responding promptly and effectively to customer problems; directly resolving the problems or escalating to the appropriate resource and monitoring its effective resolution. This position works independently with limited work direction; work is reviewed periodically and on an exception basis.
He/She conducts regular day-to-day communication, monitors and maintains applications, demonstrates a deep understanding of clinical operations, and works with vendors, Project Team(s), NYULMC Clinical Representatives/Subject Matter Experts, and end users to tailor the system to fit the organization's needs. The Senior Radiology IT Analyst routinely performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of Radiology IT systems; is responsible for developing and documenting the internal procedures that will be used in conjunction with Radiology applications; and will design, build, test, install, train and maintain those solutions. The Senior Radiology IT Analysts also supports modality connectivity to the network and applications. He/She supports the installation of radiology applications and workstations running the radiology applications. The Senior Radiology IT Analyst is expected to use critical thinking skills in providing systems solutions to meet business needs and to train and support junior analysts.
Demonstrate knowledge of the organization's Core Values and incorporate them into the performance of duties.
Demonstrate knowledge of the organization's Service Standards and incorporate them into the performance of duties.
Work with Application Managers/Directors/etc. and the entire Project Team, to collect, analyze and document business operations and workflow.
Complete all tasks in a timely manner with accurate documentation.
Collaborate effectively with vendors using appropriate tools.
Collaborate effectively with colleagues and across teams to achieve the completion of tasks.
Troubleshoot problems and address questions from users, and provide on-call support on a rotating basis.
Make recommendations, review and test changes, enhancements, and each new release as assigned.
Ensure the test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
Analyze data conversion needs.
Support the training team by keeping trainers abreast of new functionality and system changes.
Communicate effectively across all impacted teams associated with task assignments.
Analyze new functionality in new releases to identify impact.
Demonstrates an understanding of interface requirements and testing.
Provide assigned on-site support during go-lives and system upgrades.
Ensures all quality assurance processes are followed, including change management and testing efforts.
Actively participate and contribute in meetings, including supporting meeting facilitation.
Participate in disaster recovery measures.
Work with radiologists/technologists and operational users to support their workflows and troubleshoot issues.
Incorporate patient safety factors in clinical design.
Act as an application lead, responsible for working with vendors, colleagues and users to ensure application is performing as needed, and planning and participating in and leading maintenance and upgrade activities. Must be available to assist colleagues in troubleshooting application issues requiring escalation as needed, especially during off-hours.
Work with the Manager/Director to provide input into task assignment and scheduling of duties.
Must have a BA/BS degree and four or more years of work experience in healthcare, and/or education or equivalent experience in complex organizations.
Requires an in-depth knowledge of personal computing, MAC and Windows PC/Workstation based LAN systems, TCP/IP protocols, personal computing, End User Infrastructure Support management tools, client functions and applications (Active directory, Domains, PDA support, application troubleshooting, etc.).
Working conditions/physical demands of bending and lifting weights up to 40 pounds.
Ability to work effectively with customers and other IT team members.
Position may require: a flexible work schedule, including night and weekend support of major implementations or major system support efforts, participation in on-call rotation, working a Tuesday -Saturday shift as needed for secondary on call shift.
Strong implementation and/or support experience desired.
Radiology IT experience or Healthcare experience
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Medical Center provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. And just as our employees invest so much in us, we invest in our employees. We're pleased to have one of the most competitive compensation packages not only among New York's hospitals and healthcare institutions, but within the corporate sector as well. We begin with exceptional medical, dental, and drug coverage. We enhance this basic coverage with comprehensive wellness programs, and supplement those with retirement investment and benefits plans, and generous paid time off allowances. Add to that a very attractive tuition program, and you'll see just some of the ways that NYU Langone Medical Center demonstrates our commitment to our employees.
NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.