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As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Harborview Medical Center's DESC Medical Clinic within the DESC Mental Health Center and Pioneer Square Clinic has an outstanding opportunity for a 65% MEDICAL ASSISTANT.
Position is in two locations. One site is in a community based mental health clinic providing primary care to patients accessing mental health or substance abuse treatment from the mental health agency and people using the drop in services at the site. The care team is the primary care provider and medical assistant who completes clerical work along with medical assistant duties when working in a field-based site. The other part of the job is working in a fast paced low-barrier medical clinic in Pioneer Square. Medical Assistants manage patient flow, support primary care and nursing appointments by assisting with procedures, completing; labs, vitals and necessary charting. Medical Assistants also stock and order supplies. Part of an interdisciplinary team including mental health, financial counselors, RN's, psychiatry and community case managers working together to provide compassionate, comprehensive and quality care.
Under general supervision, the Medical Assistant (MA) will assist the medical and nursing staff by performing delegated tasks that involve direct patient care; technical procedures or monitoring that may be invasive and require skills validations; transportation of patients, supplies and specimens; ordering and stocking of supplies; and maintenance of special equipment, including sterile equipment and set-ups. The MA role may include coordinating the clerical activities and supporting the front desk activities for patient care in the clinic. Participates in clinic and selected divisional activities to promote effective problem solving and communication.
CLINIC FLOW ACTIVITIES:
Ensure exam rooms are stocked, clean and ready for patients.
Maintain and use supplies and equipment in a cost-effective manner.
Prepare medical record for clinic visit. Verify presence of medical records and diagnostic testing (lab work and images) prior to scheduled appointments, requesting existing records and x-rays as necessary.
Assist provider by facilitating use of technology including EMR (electronic medical records) and PACS (electronic imaging).
Coordinate communication flow in the clinic including answering and directing telephone inquiries to the appropriate individual.
Provide basic telephone screening per clinic protocols and recognize emergent/urgent problems and direct to the ARNP.
Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information. Coordinate all check-in issues with Pioneer Square Clinic front desk staff.
Take initiative to maintain patient flow for assigned ARNP.
Walk patients and lab specimens to Pioneer Square Clinic as needed.
Complete billing documents as appropriate.
Schedule appointments for patients.
PATIENT CARE ACTIVITIES:
Prepare patient for examination by the provider.
Observe and document the patient's physical and emotional condition and vital signs in the medical record, recognize and report symptoms of common medical illnesses to physician or nurse.
Perform delegated patient care activities/education in accordance with established standards of practice.
Assist during patient examinations and procedures performed by the ARNP.
Perform procedures including ear irrigation, urethral catheterization, and sterile dressing changes.
Will withdraw venous blood and capillary blood.
Will give injectable medications that have been registered with the WA State Department of Health.
De-escalate patients as needed (receive de-escalation training in orientation)
Unique duties include milieu management (interacting with patients and redirecting)
CUSTOMER SERVICE AND TEAM BEHAVIORS
Greet patients and families.
Review patient needs with providers daily, preferably at the start of each day or session.
Advocate for the patient/family by locating appropriate staff to address concerns.
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting.
Promote and protect general safety for patients/families/friends and co workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation.
Act promptly and effectively during an emergency situation.
Communicate effectively with case managers from DESC and their Psychiatric staff.
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements.
Apply appropriate policies, procedures, protocols, and standards of practice in performing duties.
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
Demonstrate support for clinic and divisional policies and procedures.
Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines.
Participate in orientation of new staff and preceptorship of MA students.
Other duties as assigned.
As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
Completion of a Medical Assistant course accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) or other recognized regional or national accreditation board;
Must be Washington State Medical Assistant-Certified or achieve this designation during the probationary period. Failure to achieve and/or maintain this designation will result in termination of employment.
Experience working with people who are homeless, marginalized with complex medical and social needs.
Working knowledge of trauma informed care, harm reduction, motivational interviewing and standards of care for people without housing.
Good communicator and collaborator with other professionals inside and outside of Harborview Medical Center.
Knowledge of community resources for vulnerable people in the Seattle/King County area.
Experience working with diverse populations including limited English speakers, LGTBQ, immigrant/refugees, and people of color.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.