Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2016-2017 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UWMC Radiation Oncology has an outstanding opportunity for a IT Systems Operation Manager. This individual will lead the Radiation Oncology IT systems group, and is responsible for developing and achieving the strategic goals and outcomes for Radiation Oncology services at the UW Medical Center. The IT Systems Operation Manager works closely with clinical and administrative professionals to plan, implement, operate, and maintain Radiation Oncology systems across the UW Medical Center. The person in this role will also coordinate closely with partner organizations to ensure operating practices are aligned across sites and IT systems communicate as efficiently as possible.
This position must demonstrate competency in the following activities:
1. System Management
Supervise staff engaged in operational activities involving analyzing, installing, configuring, maintaining and troubleshooting workstations/devices and related system software in support of Oncology Services.
Provide coaching, education and technical expertise to staff. Prepare, conduct and sign-off on staff performance evaluations.
Coordinate efforts with UW Medicine IT Services, UW – IT, SCCA – IT and other partner organizations/groups to ensure Oncology needs are met.
Assure operating integrity, security and stability of all computers and servers in the Oncology services.
Work closely with administrators, directors, departmental managers and staff to recommend both hardware and software needs.
Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
Write reports documenting completion of projects, system performance data, downtime, network availability or other metrics as needed.
Ability to grasp technical concepts quickly and effectively
Develop automated reports and
2. Application Management
Provide consultation to other support team members, IT Services project teams and IT support teams from partner organizations.
Establish and maintain excellent relationships with IT support staff in all partner organizations.
Assist end users with use of basic software tools including email agents and Microsoft Office.
Assist end users with use of Oncology specific software including Elekta Mosaiq, Pinnacle, Epic, Cerner, and other technical software and data analysis tools, DICOM image transfer, and all other commercially and locally developed software.
Manage projects and project support relationships as needed.
Participate in the review of software/hardware acquisitions and provide technical liaison with system vendors and hospital IT Services staff.
3. Administrative Tasks/Duties
Coordinate work across department and partner lines to multiple practice sites. (This has considerable impact on UW Medicine business and future and involves working with Oncology department leaders)
Evaluate and implement user requests. Follow up with users and management to confirm that work has been performed as expected.
Ensure that production systems operate accurately, reliably and efficiently.
4. Project Management Duties
Develop budget and reports to communicate costs for system upgrades, acquisitions, and maintenance.
Strong knowledge and experience in project and product lifecycle management
Knowledge of project management "best practices", group dynamics, team building and facilitation skills
Experience in extensive engagement of end users in the process of project management
Demonstrated ability to facilitate complex program governance and decision making
Experience in managing projects in diverse subject areas with the ability to quickly gain knowledge and understanding of a new subject area
5. IT Leadership
Experience and demonstrated success negotiating and leading across organizational silos
Excellent oral and written communications skills; demonstrated and committed to provide excellent customer service
Ability to effectively resolve escalated issues and risks, whether directly or working with program executive sponsors
Experience leading organizational change in coordination with implementing technical improvements
Ability to lead a diverse technical team
Manage the clinic's help desk
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.