A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization where the employees are passionate about providing a high quality customer service experience to the university. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology.
Reporting to the Accounts Payable Manager, the Accounts Payable Supervisor actively directs all staff processing accounts payable transactions completed by the U-M SSC Accounts Payable. This Supervisor in particular will be responsible for supervising all processing activities within Accounts Payable Non-Purchase Order and Research and Outreach Team. The Accounts Payable Supervisor should provide visible and effective leadership to its staff in a manner that ensures operational excellence and quality customer service. This role directly manages a team comprised of 12 staff.
The Accounts Payable Supervisor is responsible for establishing the objectives to be achieved by the Accounts Payable Processing Team and managing the team's daily operational performance. In partnership with the Accounts Payable Manager, this individual provides direction to its staff and is expected to uphold a culture that encourages continuous improvement and professional development. The Accounts Payable Supervisor will regularly coach and develop his/her staff to assure a team-based and collaborative environment.
The Accounts Payable Supervisor is expected to support SSC leadership in promoting a positive and trustworthy reputation for the SSC through consistent and efficient service. Additionally, this individual will be focused on implementing appropriate business processes, and internal controls as deemed fit while operating within the SSC's governance structure.
Manage daily team processing workloads to ensure completion of all requests within Service Level Agreements
Ensure team compliance with applicable University of Michigan policies while providing exceptional customer service
Report on and analyze established metrics measuring team and individual progress, meeting regularly with respective Accounts Payable Manger to share findings and ensure alignment
Strategize on short-term and long-term assignments and staffing arrangements
Implement continuous improvement initiatives, add new services/customers, system enhancements, policy changes, and other special projects on an ad hoc basis
Plan and coordinate recruiting, selection, onboarding, and integration of new team members
Oversee formal training plans for new and experienced staff
Motivate and engage team thru daily huddles, team building activities, and one-on-ones
Answer employee / customer questions and resolve escalations as they arise
Manage staff coaching & feedback and annual performance reviews
Minimum of 1-3 years of leadership / supervisory experience in accounting or related field or demonstrated high level performance at a Senior Associate level
Proven ability to build, lead, and motivate a large team and adjust work/assignments strategically
Proven track record of displaying strong customer service and leading a team known for it’s strong customer service
Ability to develop and deliver a formal training plan to ensure all staff are equipped to maximize their abilities to perform
Experience in making informed decisions or equipping executive leadership to make informed decisions by using data analytics, summarized reports, business cases, and presentations
Demonstrated ability to enhance effectiveness and efficiency through incorporation of innovative continuous improvement practices and other initiatives
Experience in a Shared Services organization
Finance supervisory experience in a higher education setting
3-5 years’ experience in Accounting / Business or related field
Organizational Core Competencies and Skills:
Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture.
Building Relationships/Interpersonal Skills - Values organizational diversity, treats others with respect, and promotes cooperation.
Creative Problem Solving/Strategic Thinking - Develops and creates ideas, processes, and approaches focused on the future.
Communication - Demonstrates excellent communication skills to those at all levels throughout the University.
Development of Self and Others - Seeks opportunities to learn and develop themselves and others by setting developmental goals and seeking performance feedback.
Flexibility/Adaptability to Change - Responds positively to and champions change to others.
Leadership/Achievement Orientation - Holds self-accountable for meeting established objectives and successfully accomplishing desired outcomes.
Quality Service - Strives to meet the expectations of internal and external customers, firmly establishing a service first culture
The University of Michigan, with an operating budget of more than $7 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.
We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.
The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 157343
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.