REPORTING RELATIONSHIP: Reports to the Patient Financial Service Supervisor
ESSENTIAL JOB FUNCTIONS:
Responds to all inquiries (phone, written correspondence or personal visit) and resolves any issues when appropriate.
Explains office operation and financial policy to patients
Collects payments on account from patient and insurance.
Maintains cash, accuracy of cash collected, and accuracy of payment posting and daily, monthly reconciliation.
Researches and analyzes account information, benefit verification and accuracy of billing;
Identifies and resolves recurring problems that delay the submission / resolution of an accurate bill.
Ensures claims are received by payers / guarantors in a timely and accurate fashion.
Initiates written and/or verbal inquiries with third party payers, patients and guarantors to secure payments of the balances due.
Ensures reimbursement is maximized through exhausting all internal efforts towards resolution of a claim. Performs due diligence as outlined by department policies and procedures.
Performs other job-related tasks as assigned by the supervisor
Provides department coverage, as needed
Provides supervisor with relevant and timely feedback regarding unresolved issues
Recommends solutions to unresolved issues, where appropriate
Demonstrates dedication to enhancing customer value and satisfaction.
Other job-related duties as assigned by the supervisor
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
High school diploma or equivalent
2-3 years in the Health Care field
Electronic Health Record experience; experience with Nextgen is preferred
Fluent in Spanish and English, both written and verbal preferred
Knowledge of billing practices and clinic policies and procedures
Knowledge of coding and clinic operating policy
Requires a strong commitment to working as a team player
Excellent organizational skills
Excellent communication skills, both written and verbal
Ability to multi-task
Must be a self-starter
Maintains a professional appearance and attitude at all times
Ability to meet deadlines regardless of circumstances or pressures
Hours are subject to change. Hours include one or more evenings till 8pm during weekday and Saturday between 8:30am-1pm.
The Illinois College of Optometry and the Illinois Eye Institute has no contract or implied contract with its employees concerning the terms and conditions of employment. The Illinois College of Optometry and the Illinois Eye Institute and its employees each have the right to terminate the employment relationship at any time, with or without notice and no officer or employee of Illinois College of Optometry or Illinois Eye Institute has the authority to alter or amend this expressed policy except the President, who is authorized to alter or amend this expressed policy only in writing. Termination issues regarding faculty are governed by the Faculty Handbook.
About Illinois College of Optometry
The Illinois College of Optometry is one of the world’s leading optometric institutions and has provided exceptional clinical education since its founding in 1872 by Dr. Henry Olin. Located in Chicago, ICO offers the best educational experience to optometry students who share our passion for excellence. The Illinois Eye Institute at Princeton, which is under the umbrella of the Illinois College of Optometry, is the largest school-based vision clinic in the nation.
A partnership with Chicago Public Schools, this clinic–located inside Princeton Elementary School, which was closed by CPS in 2009–opened in 2011 and provides needed eye health and vision care to thousands of underserved CPS students. Services the clinic provides include eye exams, vision therapy, visual information processing testing, optical coherence tomography, and anterior and posterior segment photos, and eye-movement testing.
The clinic is staffed by a medical director, attending doctors, three customer service associates, four opticians, and between 55-65 Illinois College of Optometry students performing clinical care each academic quarter. ICO optometrists and residents precept the ICO students.
CPS prov...ides liaisons who work with the clinic to coordinate participating school visits and to improve follow-up care. Two AmeriCorp members also work in the clinic from September through August.