Associate Director of Business Development and Learning Solutions, Executive Education department
May 10, 2018
New York, New York
Advertised Summary Job Description: Columbia Business School Executive Education (CBSEE) has a global reputation for the design and delivery of world-class online, open and customized programs. Located at the 'Very Center of Business' in New York city, CBSEE is embarking on a growth journey to be built on existing success and exemplified by the '4 Rs': Relationships, Reach, Reputation, and Revenue.
As Columbia Business School, Executive Education continues to grow it requires the support and leverage of support for business development and key account management to develop lasting relationships with large corporate and government organizations.
Reporting to the Head of Learning Solutions, the candidate will respond to program inquiries and prospect new candidates as well as deeply engage with past participants to further develop relationships. S/he must take responsibility and accountability for a portfolio of Learning Solutions Open Programs as directed by business needs and the Head of Open Programs. This individual must be able to articulate Columbia Executive Education's online, custom and open enrollment programs and capabilities, course design and content, departments and faculty expertise, teaching methodology and strengths and philosophy compared with competitors. This knowledge will be gained as part of the learning journey.
1.Respond to program inquiries and prospect new candidates, corporate contacts and partnerships to meet or exceed targets in terms of enrollment and revenue levels. Help qualify inbound Open Program inquiries and respond using Open Inquiry Template. 2.Deeply engage with past participants of our programs in order to further develop relationships with individuals and companies in order to help garner more repeat business and further utilizations of our Certificate in Business Excellence (CIBE). 3.Evaluate and approve program applications and invoices for assigned programs. Counsel prospective participants and encourage them to attend portfolio programs that best match their objectives. 4.Collaborate with Associate Director, Financial Reporting and Client Services, as needed, regarding payment issues and participant retention. Follow-up with the Financial Planning Office as needed to develop a snapshot of Open program profitability; and assist with Open program budgets. 5.Assist with drafting/aggregating of content for Open Programs for organizations that are considering multiple participant enrolments, updates the Open Program opportunities in Salesforce. 6.Participate in Open Program business development client calls, and assist with client follow-up; organize Open Program calls and/or meetings. 7.Liaise w/Teaching Faculty in development/execution of Open programs. 8.Attend external business development meetings, and assist with preparation of collateral, as well as with preparation of Open Program marketing and pricing documents as needed. 9.Work with the Open enrollment team in tracking/capturing Open program expenses in Salesforce. 10.Develop information from public and commissioned research sources about client opportunities based on sectors and competencies. 11.Review and collate information about competitor offers for Open Executive Education from new and traditional providers as well as relevant conferences, seminars or thought leadership events and publications. 12.Other related duties as assigned.
General Minimum Qualifications: Bachelor's degree and/or its equivalent required. Minimum of 3-5 years of related experience required.
Additional Specific Minimum Qualifications: Must have proven achievement and understanding of Business Development and Key Account Management, ideally from the Professional Services or Higher Education sector. Proven successful track record in a previous consultative sales role required. Effective interpersonal, communication, direction, negotiation, computer, and writing skills required. Excellent leadership and supervisory skills needed. Must be self-motivated with demonstrated experience of working in a business development and key account management function or higher education context. Experience and knowledge of client engagement, communications, stakeholder management, problem-solving, presenting, financial management and professional resilience required. Must be able to work with multiple projects, shifting deadlines and priorities. Willingness to learn and develop own skills and abilities and willingness to undertake travel as and when required.
Preferred Qualifications: Bachelor's degree in business or economics preferred. Experience in the professional services or higher education sectors strongly preferred.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Internal Number: 126_169176
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.