Position Summary: We have an exciting opportunity to join our team as a Product Manager-FGP Digital Business Operations.
In this role, the successful candidate will be responsible for helping to transform the digital experience for patients at NYU Langone Health. This individual will report into the Senior Director of Ambulatory Care Optimization and Operations in the Faculty Group Practice (FGP) and will play a key role in improving and optimizing patient access in the Faculty Group Practice through the patient digital experience. NYU Langone Health is at the forefront of innovating in the patient digital experience space. The Product Manager, FGP Digital Business Operations will be responsible for partnering with the Digital and Communications teams at NYU Langone Health to create a dynamic world-class patient digital experience on the public web and via our mobile patient experience. This individual will be responsible for integrating best practices and current processes in user interface and user experience design, content strategy, analytics, usability, and enterprise data quality. The Product Manager will be instrumental in moving us towards a consumer grade digital experience.
Collaborate the FGP Patient Access and Operations team to find solutions for engaging patients and improving patient access needs through the digital experience
Drive multi-disciplinary leads to further develop and optimize the vision and strategy for the patient-facing website, mobile applications and customer relationship management tools and provide day-to-day partnership with Digital product delivery team to ensure alignment at all levels of detail and clear blockers to progress toward delivery goals
Apply best practices and emerging trends in user experience/user interface to drive strategy discussions and address thematic digital experience issues and areas of opportunity and provide user acceptance testing during Digital product delivery cycles
Champion and lead the overall content and quality of physician profiles, and workflows in our patient digital experience, to ensure a user-centered design
Develop a quality assurance strategy to ensure technical accuracy, and maintain the quality and accuracy of data points across thousands of FGP member provider profiles, in collaboration with data stewards across the organization
Use analytics to analyze and define decision-making, and to identify and troubleshoot errors or inconsistencies in data points on provider profiles and patient facing content. Facilitate resolution of errors in a timely manner.
Contribute to the expansion of additional content helpful to patients on NYU Langone Health web and mobile applications.
Special projects and other duties as assigned
Minimum Qualifications: A Bachelor's degree and at least 7 years of Digital Industry experience. Experience in working in complex and diverse environments, able to work well with diverse audiences and people. Creative self-starter; able to juggle multiple assignments with high quality and deadline driven communications. Must be innovative, forward-thinking and experienced in the consumer digital space. Must demonstrate strong interpersonal skills and organization savvy competencies. Must be devoted to highest standards of customer service, responding in a warmly professional manner to all customers. Must have an affinity for data quality and operations.Must be willing to work directly with a variety of business managers and data stewards, supplying clear direction for source data corrections; must be effective at negotiating same-day corrections when urgency is required. Must be technologically savvy, experienced in using the most effective tools for team collaboration, document and content management, and data quality analysis. Must have impeccable written and oral communication skills. Must be expert user of Microsoft Word, Excel and PowerPoint; experience with Oracle databases, SQL Developer and query languages a plus.
Preferred Qualifications: Experience in Agile product development practices a plus
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
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Internal Number: 62467703
About NYU Langone Health
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.