Our forward thinking and dynamic Human Resources team is looking for a Human Resources Representative (HR Rep II) to serve as the face of HR to faculty, staff, students and the public, providing important information, customer service and support to our community. The ideal candidate will be a motivated, knowledgeable, caring professional who is committed to delivering service excellence to our customers.
About Vanderbilt University:
Vanderbilt is a renowned private institution founded in 1873 located a little more than a mile from downtown Nashville, TN. The university's students, faculty, staff and visitors frequently cite Nashville as one of the perks of Vanderbilt. Vanderbilt is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt was recently ranked #1 in the Princeton Review among 382 top colleges and universities for ‘happiest students’ - as well as #2 for ‘best quality of life’ and ‘great financial aid,’ #5 for ‘best run colleges’ and ‘beautiful campus,’ and #6 for both being in a ‘college city that students love’ and having ‘great campus/city relations.’
Duties and Responsibilities:
The HR Representative II provides helpful, positive one on one customer service to walk-in customers and quickly and appropriately responding to inquires over the phone or email. Research skills are important in order to gather information to resolve inquiries. You will have the opportunity to work closely with HR staff members and use your thorough working knowledge of HR processes, HR technologies, operating procedures and government requirements to assist customers with HR related issues or questions. This role also collects important I-9 information and coordinates the process for new hires and re-hires.
Requirements of the ideal candidate:
Bachelor's degree from an accredited institution of higher education is strongly preferred
Previous human resources or high volume customer service experience is necessary
Experience with I-9 completion and review is preferred
Previous experience with Oracle HCM is preferred
Experience delivery excellent customer service in-person, over the phone and via e-mail is necessary
Excellent oral and written communication skills, including the ability to clearly and concisely answer questions and convey information is necessary
Demonstrated organizational skills is necessary
Ability to multi-task is necessary
Advanced computer skills including proficiency with Microsoft Office
Detail and accuracy is necessary
Ability to work collaboratively within a team environment and independently as needed
Ability to establish and maintain cooperative working relationships with other staff whose functions impact on assigned responsibilities is necessary
Helpful Nature – Offers to help lighten the load for others in times of need. Volunteers rather than waiting to be asked. Understands that almost no one works in a silo, and will need the help of others to do their job well, and that by helping others first, they will likely reciprocate.
Respect – Is friendly, tirelessly cordial, polite, and genial. Comes in to work with a good attitude and doesn't bring their own personal ‘little black clouds’ into the work environment.
Responds Promptly -- When emails and phone messages aren't returned in a timely way, it sends the message that the other party is not important. Responds even if just to acknowledge receipt and provide a timeframe by which the requester can expect a full response.
Teamwork – Values teamwork and co-workers; make them feel valuable and important by acknowledging what they do. Doesn't expect from others effort that one is unwilling to do themselves. Find ways to complement other's strong suits.
Detail-Oriented – Even small mistakes can create big issues; attention to detail work indicates care about the outcomes.
In addition to offering a lively community that encourages learning and celebrates diversity, VU offers a competitive, flexible benefits package including health, dental, vision, life, accidental death & dismemberment, disability insurance, paid time off, and a 403(b) retirement plan with employer match. Vanderbilt offers tuition assistance to employees, spouses and dependent children. Also, after five years of service, Vanderbilt will pay up to 55% of the tuition for up to three dependent children to earn a bachelor's degree. Learn more about Vanderbilt's benefits at VU Benefits Overview
Internal Number: 1800758
About Vanderbilt University
Vanderbilt University is a center for scholarly research, informed and creative teaching, and service to the community and society at large. Vanderbilt will uphold the highest standards and be a leader in the quest for new knowledge through scholarship, the dissemination of knowledge through teaching and outreach, and the creative experimentation of ideas and concepts. In pursuit of these goals, Vanderbilt values most highly intellectual freedom that supports open inquiry, equality, compassion, and excellence in all endeavors.