Job Title: General Manager-Legends Outlets of Kansas City, KS
Well situated with convenient access from Interstates 70 and 435, Legends Outlets Kansas City offers shoppers a comprehensive collection of designer and brand name outlet stores, restaurants, and entertainment venues. Favorite brands at the outlet shopping destination include Polo Ralph Lauren Factory Store, Banana Republic Factory Store, J.Crew, Under Armour and Nike Factory Store, among many more. Restaurants and entertainment venues include Dave & Buster’s, Yard House, and the AMC Legends IMAX 14-screen cinema. Legends Outlets has a massive trade area, drawing visitors from a one-day’s drive. The Village West area is the number one tourist site in Kansas and one of the top visitor destinations for any visitor to Kansas City. We are seeking for a General Manager to handle the job duties as defined below.
Responsibilities and Duties
Manages, directs, and coordinates operations for the shopping center. Accountable to protect, maintain, and enhance the value of assigned asset in order to maximize the owners’ financial return and for the benefit of the tenants, consumers, and the communities in which the asset is located.
Essential Duties and Responsibilities
Primary responsibility is to direct and coordinate the day-to-day operational activities of the assigned center, including supervision of staff, ancillary income, risk management, marketing, safety/security, maintenance, landscaping, lease administration and tenant placement.
Financial responsibility for assigned center for budgeting, reforecasting, and improving net income beyond approved budget.
Preparation of monthly and other periodic reports.
Assure the proper set up and termination of leases, management of payables and receivables, billing and receipt of operating expense escalations and CAM recoveries.
Maintains communication with tenants to improve performance. Promotes effective business relationship to convey company operational policies.
Quantify and compare lease terms (rent abatements, TI costs, rental rates, etc.).
Approves all lease abstracts for quality and content.
Reviews and approves all year-end tenant reconciliations.
Ensures compliance with OSHA. Monitors crime statistics. Ensures compliance with CMO procedures and applicable government regulations. Takes corrective action, as needed.
Contracts with outside vendors, including obtaining bids, executing contracts and executing purchase orders. Monitors contractor performance and approves payables.
Evaluates center for property needs and recommends improvements as required.
Oversees the condition and maintenance programs of key asset systems, HVAC equipment, electrical equipment and property vehicles.
Monitors on-site tenant construction for compliance with approved plans. Works proactively with others to ensure minimal revenue loss from commencement dates.
Responsible for Marketing to insure that all programs are consistently innovative, targeted and effective
Maintains positive relationship with local community. Has good working knowledge of political and regulatory changes that may impact center operations. Takes corrective action and informs others as needed.
Other duties as assigned.
Hires, trains, and supervises center personnel. Provides objectives, evaluates performance and gives interim and annual performance reviews of direct reports. Ensures compliance with company personnel policies and applicable laws. Direct reports may include Marketing, Facility Manager and Office Coordinator staff.
May supervise non-exempt, exempt or professional employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities may include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding, counseling and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience
Required: Bachelor’s degree from four-year college or university; 5-7 years related experience; minimum 5 years management experience or equivalent combination of education and experience.
Must have thorough knowledge of commercial real estate including a broad understanding of finance, leasing, legal, construction, the day-to-day operations of maintenance, security and housekeeping functions, and the tenant relations requirements of managing retail and office properties.
Proven ability to work independently as a leader and as a team member. Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
Five to seven years Property Management. Basic understanding of accounting and accounting principles. Excellent verbal and written communications skills. Customer services and/or customer contact experience. Fluency in basic computer skills (Microsoft Word, Excel, Outlook). Financial analysis skills. Ability to respond to emergencies at any time.
Language and Communication Skills
Strong written and verbal skills. Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
Ability to communicate effectively with tenants, vendors, employees and managers regarding center operations or personnel issues to ensure the smooth operation of the center.
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