Responsible for coordinating, organizing, and delivering the day-to-day operational functions of the Center’s Technology Services department. This position makes tactical and mid-level operational decisions in order to carry out OTS mission and vision. Operational functions include but are not limited to: Local Systems Administration, File and Print services, Desktop Software/Hardware Support, Service Delivery Management, and all collaborative engagements involving OTS representation. A member of a 24/7/365 global department.
Supports and maintains PC, peripherals, in-house audio-visual equipment and non-print media assets as required; this includes operating, maintaining, distributing, installing, configuring, repairing, and upgrading PC, various audio-visual and media products while ensuring their optimal performance
Coordinates daily operations and maintenance of Center’s Technology Services department
Provides and maintains a strong technical knowledge of desktop operations and service delivery
Works collaboratively with local administration, faculty, and support personnel in the implementation of Campus/System-wide projects
Supervises other OTS-Center personnel
Troubleshoots and diagnoses desktop and any other system problems in a timely and accurate manner, and works collaboratively with Campus OTS teams to resolve issues
Provides end-user training and assistance where required
Responsible for technical services support
Works collaboratively with Center leadership to maintain open lines of communication to ensure reliable, available, and secure technology use environment
Participates in asset management and budget planning process to meet needs of the Center
Responsible for other reasonable, related duties as assigned
Commensurate based upon education and experience
Associate’s degree or minimum 5 years of experience in technology industry as an Operations Manager/Coordinator or Systems Administrator A + or industry recognized equivalent ITIL or industry recognized equivalent certification Apple Certified Support Professional Project + or industry recognized equivalent Experience and education can be substituted for certifications
How to Apply:
ALL APPLICANTS MUST APPLY ONLINE ONLY
We will not accept application material received via fax, email, mail, or hand delivered.
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About Lone Star College
Lone Star College System, the largest institution of higher education in the Houston area, is nationally recognized, globally connected and locally focused. Known for its innovative and visionary thinking, Lone Star College System is the fastest-growing community college in the nation and a major contributor to the local and regional economy. LSCS offers associate degrees and certification in many areas of study at a fraction of the cost of a four-year university like UT. Through its progressive partnerships with many four-year universities, LSCS also offers seamless opportunities to obtain bachelor's and master's degrees at one of its two University Centers. Throughout its 40 year history, Lone Star College has been steadfast in its commitment to student success and credential completion. Currently leading the charge to improve completion rates, LSCS is one of the only colleges in the nation to establish a formal Office of Completion and is the managing partner of Texas Completes, the statewide initiative that brings together five Texas college systems to advance deep student success reform.