Responsible for the timely and accurate processing of check, and wire transfer payments received for external scholarships. Identifies, through research, the account information needed to apply external aid and sponsored program wire transfer payments.
Analyzes accounts and reconciles all external payment activity including scholarships, federal aid related to the Post 9/11 (Chapter 33) program and sponsored program payments; manages the refund process for the external payment area, and works with staff to demand funds for underpayments or return funds for overpayments; generates accounts payable check requests for returned funds. Generates reports, and reviews accounts to ensure scholarship payments and refunds are applied and disbursed appropriately. Makes adjusting entries; processes refunds; maintains files; fulfills invoice requests; creates ad-hoc reports and spreadsheets; performs daily balancing activities.
Responsible for the analysis and reconciliation of scholarship check applications to ensure consistent naming conventions are used to aid in financial aid packaging decisions.
Works with new sponsors to determine eligibility and to create new sponsored accounts within the Student Information System (SIS); uses the mass assign feature within SIS to add students to established contracts and to add service indicators as needed.
Serves as the point of contact for customer service inquiries related to all external payments including scholarships, federal aid and sponsored programs; manages the sponsored program and scholarship organizational email accounts; advises and directs customers using a considerable degree of knowledge and frequently involves high-level problem resolution.
Provides backup support for the processing of federal aid related to the Post 9/11(Chapter 33) program, and for working with the OSU Office of Military and Veterans Services to communicate payment receipt, reconciliation of accounts, payment disposition and refund disbursement; assists with the analysis and reconciliation of unapplied credit balances to determine account accuracy and to support the unclaimed funds resolution process.
Performs in-depth analysis and makes recommendations to improve processes. Assists in documenting procedural changes, data collection and tracks established performance measures. Reviews and updates on-line training documentation. Serves as backup to the Personal Payment and Internal Payment areas as needed; completes special projects and other duties as assigned; properly handles and maintains sensitive information according to federal and state laws and regulations and University policies; aids in the maintenance of document retention policies; may work evenings and weekends.
Required: Bachelor’s Level Degree ; or an equivalent combination of education and experience Required: Excellent analytical skills and troubleshooting; considerable experience with payment processing; attention to detail and the ability to resolve issues independently; excellent customer service skills in a high volume environment, including experience with diverse populations; outstanding communication and problem solving skills; general computer skills typically used in an ERP environment; considerable experience using Microsoft Word and Excel. Desired: Awareness of and familiarity with University policies and procedures; experience working with Peoplesoft, especially the Student Information System (SIS).
Awareness of and familiarity with University policies and procedures; experience working with Peoplesoft, especially the Student Information System (SIS).
Target Salary: $17.30 - $20.20 Hourly
Job Category: Administrative and Professional
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.