Position Summary: We have an exciting opportunity to join our team as a Patient Experience Educator.
In this role, the successful candidate The patient experience educators guide leaders and staff in gaining awareness of patients' perceptions of the hospital experience by assessing educational needs and planning and implementing educational programs. The educator will support the perfect experience by planning, implementing and evaluating educational activities that support improving patient experience based on evidence based practice. Demonstrates and fosters collaborative relationships within the patient experience department as well as across the organization. The patient experience educator will utilize a strong knowledge base coupled with exemplary communication skills to achieve results through education and coaching.
Inspire and coach others to design and deliver the perfect experience to patients
Provide feedback and build a culture of promoting peer review
Participates in quality and performance improvement initiatives
Maintains education and clinical competency by participation in continuing education, professional organizations and related activities.
Roles models service standards in actions and communications with patients, families, and other disciplines
Works collaboratively with clinical leadership to identify learning needs and provide learning opportunities to facilitate change and performance improvement.
Demonstrates visibility, accessibility and effective communications that convey a strong sense of advocacy and support for staff and leadership.
Utilizes role playing and simulation to enhance learning
Provides coaching in clinical settings
Build curriculum designed from an understanding of adult learning needs
Evaluates and enhances programs based on feedback
Designs and implements educational programs that incorporate patient feedback and are based on evidence and support excellence in patient centered care.
Develops educational goals that are congruent with the organization and Patient Experiences mission, philosophy, and strategic direction.
Minimum Qualifications: To qualify you must have a Master's Degree in healthcare or related field with at least five years of clinical experience. Excellent verbal and written communication skills. Excellent analytical, organization and planning skills. rong computer skills and knowledge of Microsoft Office. derstanding of health literacy principles.
Preferred Qualifications: None.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military or veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.