Job Summary Performs a wide variety of duties in support of student services including online admissions, registration, student records, advising, financial aid, and testing center processes. Assists the Orientation Center Coordinator with the day-to-day functions of the Orientation Center including: individualized & group-based trainings for new, current, and restarting students in navigating the College's online services; evaluation of placement test scores, first-term academic planning and informal degree audits; and financial aid policies and procedures. Responsible for helping students make decisions that impact student's educational goals. Assists with the opening and closing of the Center and supervising the work-study and student-aid staff.
Serves as the primary assistant to the Orientation Center Coordinator in developing and conducting individualized and group-based trainings for new, current & restarting students on navigating MyMHCC and its online services in a culturally diverse setting.
Performs evaluation of placement testing as it applies to academic advising and implements accordingly; explains college placement test scores and recommends retests as needed.
Advises students in first-term academic plans that are compatible with career and life goals; ensures that first-term plans are accurate with current catalog year's curriculum and implications for keeping students on track for graduation, including detailed guidance on prerequisites and program requirements; provides students with information related to academic and faculty advisement and career planning resources.
Teaches students to use technical systems such as College and government websites and applications, including but not limited to MHCC student portal, federal financial aid websites, MHCC bookstore website, and web financial services (business office) system.
Explains how to apply for financial aid and provides federal and MHCC-specific information to students and parents regarding financial aid processes and regulations; answers questions relating to financial assistance and maximum timeframe appeals.
Applies knowledge of College and community support services and facilitates referrals to faculty and resources when appropriate.
Collaborates closely with other employees and departments to solve difficult or unusual situations and concerns.
Delivers high caliber service in person, on the phone, via email and live online chat following the College's Culture of Excellence standards.
Applies the college's interpretation of FERPA.
Performs all other related duties as assigned.
Able to effectively handle multiple tasks, priorities and changing deadlines.
Supports the Orientation Center Coordinator in supervising work-study and student aid staff.
Assists the Orientation Center Coordinator in overseeing and securing a computer-equipped lab.
Internal Number: 1380235
About Mount Hood Community College
Mt. Hood Community College (MHCC) is one of the premiere institutions of higher education in Oregon and is the choice for students from throughout the Pacific Northwest. Mt. Hood Community College (MHCC), located in the shadow of majestic Mount Hood, opened in 1966 and now serves approximately 33,000 students annually. MHCC offers 120 associate degrees, certificate programs, and transfer options offered at the Gresham Campus, Maywood Park Campus, Bruning Center for Allied Health Education, and public schools within the district. The College is committed to remaining accessible to an ever-increasing population with diverse needs. The Mt. Hood Community College district encompasses an area of about 950 square miles with a population of more than 300,000. Whether students are interested in pursuing a professional-technical degree, transferring to a four-year college or taking a few personal enrichment courses, MHCC is the place for community members to accomplish their goals. For more information visit http://www.mhcc.edu/About.aspx