Associate Director, Custom Engagements in the Executive Education department
May 15, 2018
New York, New York
Advertised Summary Job Description: Columbia Business School Executive Education (CBSEE) has a global reputation for the design and delivery of world-class online, open and customized programs. Located at the 'Very Center of Business' in New York city, CBSEE is embarking on a growth journey to be built on existing success and exemplified by the '4 Rs': Relationships, Reach, Reputation, and Revenue.
As Columbia Business School, Executive Education continues to grow it requires the support and leverage of support for business development and key account management to develop lasting relationships with large corporate and government organizations.
Reporting to the two Directors of Business Development, Custom Programs, the candidate will be responsible for qualifying inbound custom inquires and will provide support with outgoing documents. This individual will maintain a portfolio of existing and potential clients and assist with follow up. S/he must be able to articulate Columbia Executive Education's custom, online and open enrollment programs and capabilities, course design and content, departments and faculty expertise, teaching methodology and strengths and philosophy compared with competitors. This knowledge will be gained as part of the learning journey.
1.Responsible for qualifying inbound Custom inquiries using the Custom Inquiry Template in collaboration with the Directors of Business Development. 2.Provide support with outgoing documents including, but not limited to, drafting/aggregating of content for Custom proposals, Request for Proposal (RFP), pricing and process documents, updates the Custom program opportunities in Salesforce. 3.Maintain a portfolio of existing and potential clients; participate in Business Development client calls, and assist with client follow-up. 4.Liaise w/Faculty Director and Teaching Faculty in development/execution of custom programs. 5.Attend external business development meetings, and assist with preparation of collateral, as needed. 6.Works to organize after-action review calls/meetings after delivery of custom programs. 7.Works with Custom team in tracking/capturing Custom program expenses in Salesforce. Works with the Financial Planning Office as needed to develop snapshot of Custom program profitability; and assist with program budgets for proposals. 8.Develop information from public and commissioned research sources about client opportunities based on sectors and competencies. 9.Review and collate information about competitor offers for Custom Executive Education from new and traditional providers as well as relevant conferences, seminars or thought leadership events and publications. 10.Other related duties as assigned.
General Minimum Qualifications: Bachelor's degree and/or its equivalent required. Minimum of 3-5 years of related experience required.
Additional Specific Minimum Qualifications: Must have proven achievement and understanding of Business Development and Key Account Management, ideally from the Professional Services or Higher Education sector. Effective interpersonal, communication, direction, negotiation, computer, and writing skills required. Excellent leadership and supervisory skills needed. Must be self-motivated with demonstrated experience of working in a business development and key account management function or higher education context. Experience and knowledge of client engagement, communications, stakeholder management, problem-solving, presenting, proposal development, financial management and professional resilience. Must be able to work with multiple projects, shifting deadlines and priorities. Willingness to learn and develop own skills and abilities and willingness to undertake travel as and when required.
Preferred Qualifications: Bachelor's degree in business or economics preferred. Experience in the professional services or higher education sectors strongly preferred.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Internal Number: 126_169200
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.