J.P. Morgan Investor Services combines Financing & Custody, Custody & Fund Services, and Clearing, Collateral Management and Execution under a common umbrella. These businesses occupy top-tier competitive positions; the combination provides an expanded, integrated and best-in-class suite of end-to end capabilities. Investor Services employs more than 14,000 people around the world and generates more than $6 Billion in annual revenue.
J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $20 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Role & Responsibilities: The role focuses specifically on Middle Office Strategy & Innovation for the Custody & Middle Office strategic businesses. The Custody business is driving an aggressive agenda to enhance client experience. This requires assimilating a large number of ideas generated at all levels (primarily by Middle Office & Product Development) into a structured framework. The right amount of rigor in documenting & governing initiatives is important to enable targeted, strategic decision making.
Manage and execute complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration relating to Custody & Middle Office Services
Work with a team of stakeholders across multiple groups including the front office, product development, middle office, core operations, technology, finance, and work closely with APAC and EMEA partners on global initiatives
Follow industry-leading technology trends and recommend strategic implementation for the benefit of the Custody and Middle Office Services businesses
Provide transparency to management through project governance by ensuring deadlines are met, strategic initiatives are delivered within budget, and strong adherence to risk mitigation
Partner with internal stakeholders to ensure project meets expected results
Identify and facilitate issue resolution and escalate where applicable
Business process re-engineering
Data analytics & trend analysis of various workflows & metrics
Help analyze system infrastructure and existing process flows to determine gaps or opportunities for productivity improvement
Document business requirements by working with the operations and client facing teams within Middle Office. The individual should be able to articulate business requirements clearly to technology and product development teams.
Monitor, track and report project milestones and timeline
Participate in meetings at the operational and project level, providing continuous feedback on project status, UAT management, and production deployment
Full understanding of business landscape, products, infrastructure and control environment
Support business units in the development and execution of acceptance test plans for a successful implementation
Lead all aspects of strategic projects for Custody and Middle Office Services and help the businesses manage their strategic development plans and budgets
Ability to represent team in key senior Project Delivery meetings
Produce summary presentations and overview materials for program stakeholders
Understand resiliency planning, budget and headcount forecasting
We are looking for candidates with the following characteristics:
Custody product & process knowledge
Client Service or Middle Office (Custody/Prime Brokerage) experience preferred
A track record of involvement in change program implementing new business processes and controls
Good balance between analytical skills and interpersonal skills
Candidates with prior experience for implementing projects leveraging Robotics and Blockchain technology are preferred.
Ability to face off to very demanding stakeholders, managing their expectations
Strong understanding of the trades transaction lifecycle, cash management and corporate actions
Excellent problem solving skills to identify, understand and address operational and technical issues
Very strong communication skills, both written and verbal, including the ability to develop relationships across various stakeholders including senior business executives
Independently motivated and able to deliver with minimal supervision, while working effectively in a team setting
Strong experience of working on large scale, multi-stream programs with proven track record in streamlining operational process to reduce operating costs and/or increase processing capacity.
Candidate must have a control focused agenda, and a thorough understanding of program/project risk
Ability to work closely with business partners and interact with all staff levels
Ability to be flexible, follow tight deadlines, organize and prioritize work, strategic thinking coupled with practical execution, strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
Ability to manage a changing business landscape, anticipate issues and aggressively drive initiatives to ensure results, self-starter and ability to learn quickly
People and Communication:
Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
Strong relationship management and partnership with a large array of constituents
Ability to manage by influence to promote change leadership
Proactive in identifying and escalating issues
Ability to partner in a virtual team environment across multiple locations
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.