NYU Langone Hospital -Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. Learn more about NYU Langone Hospital - Brooklyn.
Position Summary: We have an exciting opportunity to join our team as a Care Manager.
In this role, the successful candidate is part of an interdisciplinary team that includes, but is not limited to, medical and behavioral health providers servicing patients who suffer from complex medical and/or psychiatric co-morbid conditions. By improving patients access to and coordination of care, the Care Manager will be part of a team that improves patient health and thus quality of life.
Maintain caseload size established by the department and meet monthly core service productivity requirements.
Performs other duties as assigned or volunteered in alignment with LMC mission, goals and values.
Maintain electronic records and compile statistical data in accordance with the departments standards. Complete clinical documentation within required time frames.
Assist patient in scheduling and obtaining transportation to medical and specialty appointments.
Conduct hospital discharge calls within 24 business hours of discharge to confirm outpatient FHC appointments, to schedule/re-schedule appointments when necessary, and to address barriers to appointment compliance. Monitor patients transition from inpatient to outpatient care and coordinate aftercare.
Conduct Pt pre-visit planning for high risk patients and communicate patient health status alerts to the patients care team.
Advocates for patients when barriers to care exist including language and literacy barriers, access to transportation, problems with insurance coverage, child care problems, appointment scheduling conflict, etc
Assists patients with accessing a full range of medical, behavioral health, chemical dependency, psychosocial, and community services including referral to self-help groups and faith based organizations
Assist patients and their families with benefits, entitlements, and housing as well as any other identified needs that impact patients physical health and emotional well-being.
Provide case management services in the office and via home visits that promote high quality, efficient and cost effective care. Identify case management interventions tailored to the patients Stage of Change using the principles and techniques of Motivational Interviewing to assist patients to achieve behavior change goals. Monitor goal achievement and revise plan as needed.
Assist patients in creation and implementation of care plan goals including lifestyle behavior change goals to improve health outcomes..
Assess patients care management needs via patient intake assessments.
Minimum Qualifications: To qualify you must have a BA or CASAC If CASAC, current CASAC credential. Bi-lingual English/Spanish or Bi-Lingual English/Chinese (Cantonese/Mandarin) Previous case management or patient navigation experience. Computer, telephone, fax machine, and photocopy machine skills required.
Preferred Qualifications: BA in social service or medical care fields.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital-Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Hospital- Brooklyn's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
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Internal Number: 62589129
About NYU Langone Health
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.