Union Level: V Department: Arthur A. Dugoni School of Dentistry Campus: San Francisco Posting Number: 201301345P Full or Part Time: Full Time Number of Months: 12 Work Schedule: 1. Position is 7.5 hours per day, five days per week, Monday through Friday. 2. Must be available to work evening hours on Monday and Thursday evenings until 8:00 pm. 3. Must be available for occasional overtime, weekend, and evening assignments. Position End Date: Open Date: 05/15/2018 Close Date: Open Until Filled: Yes Special Instructions:
Primary Purpose: Under the general supervision of the Group Practice Manager, performs duties related to the management of the clinic group practices and provides support to faculty, staff and students consistent with the clinic mission.
Essential Functions: 1. Develop, maintain and/or distribute all relevant clinical team reports and correspondence including: a. Quarterly student productivity reports b. Daily spreadsheets for student case management c. New patient screening data report d. Patient assignments report e. Chair utilization report f. Letters of recommendation, beyond the scope letters, referrals, and reminders of clinic policy g. Student roster and language list h. Daily seating report
2. Attend daily huddles and ensure student attendance to huddles; conduct huddles as needed in the absence of the Group Practice Leader (GPL).
3. Meet and provide feedback to GPLs regarding patient assignments; track follow-up and continued care with patient assignments.
4. Manage assigned group practice chairs and patient flow during clinic session; maximize the utilization of all chairs; monitor student attendance in clinic session; reassign chairs as necessary resulting from no-shows or failed appointments.
5. Provide administrative leadership within the team in the absence of the GPL; provide administrative coverage by managing, communicating and resolving issues with students, patients and group faculty.
6. Triage and communicate with patients regarding issues and concerns about patient advocacy, satisfaction and dispute resolutions; refer as necessary to appropriate GPL or Patient Relations Liaison.
7. Scan and export all patient medical documents, correspondence, referrals, and forms into aXium.
9. Assign, coordinate and capture all block rotations for the academic year; edit block rotations appropriately and forward all necessary information to affected departments; monitor weekly students participation in assigned blocks.
10. Accurately review and update patient information to include assigned student, faculty, clinic assignment, and active/inactive status; set and monitor medical alerts, and keep any necessary contact notes on patient interactions in axiUm.
11. Capture next appointment information for patients before end of each clinic session.
12. Coordinate and refer students and patients following a blood borne pathogen exposure in a timely and professional manner.
13. Instruct and assist students as needed regarding the use of axiUm software for daily functions (i.e. appointment requests, rolodex and patient information, personal planner, assisting and attendance credit).
14. Coach students regarding patient communication, time management, professional clinic behavior and acceptable clinic attire.
15. Participate in quarterly GPL interviews and provide feedback regarding student progress.
16. Manage and convert all appropriate appointment requests submitted to the Group Practice via axiUm accurately and in a timely manner; review treatment plan to ensure proper treatment sequence and identify any improper or phantom appointments.
17. Assist during all special events in clinic to ensure smooth operation, including: 18. Board Rehearsals a. Instruct students on board rehearsal requirements, protocols, and procedures, including uploading x-rays into axiUm b. Create spreadsheet for student board rehearsal sign-up and provide list of participating students to Clinic Operations manager. c. Direct flow of patients, students, and examiners. d. Review grading form and patient medical history form for completion and accuracy. e. Alert examiners when notified of modification of treatment. f. Clean and set up chairs, including transporting instruments to and from operatories.
19. Denture Block a. Coordination of five Fridays in which all second year students participate in fabricating dentures from start to finish. b. Assign students and patients into groups and appoint lead student; schedule appointment dates into axiUm. c. Reconfigure clinic chair assignments to accommodate denture block. d. Assist faculty in locating and screening denture block patients. e. Greet and direct flow of patients on days of appointments f. Respond to last-minute changes and reorganize previous arrangements. g. Schedule patients for follow-up visits.
20. Provide coverage for other group practices and administrative staff as needed.
21. Perform all other duties assigned by the Group Practice Manager, GPL or designee.
Minimum Qualifications: Knowledge of: 1. Principles of business letter and report writing. 2. Intermediate level of Microsoft Word, Excel and e-mail systems. 3. Basic accounts receivables and payables. 4. Dental terminology and treatment planning. 5. axiUm Dental Software Program or other clinic patient information system.
Experience: 1. Minimum of two years experience in a dental office environment.
Education: 1. High school diploma or equivalent.
Preferred Qualifications: Ability to: 1. Maintain professional demeanor at all times 2. Maintain confidentiality of materials and information. 3. Manage time, organize duties/assignments, and set priorities to meet multiple deadlines. 4. Ability to multi-task and work under pressure with minimal supervision. 5. Work effectively and accurately with multiple interruptions. 6. Demonstrate effective and professional written and verbal communication skills with all constituents. 7. Demonstrate strong attention to detail. 8. Demonstrate problem solving and follow-through skills. 9. Demonstrate ability to recognize and control volatile situations. 10. Demonstrate ability to be flexible and accommodating when changes happen upon short notice. 11. Work independently and as a part of a team. 12. Type minimum of 50 wpm.
Physical Requirements: The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Work performed is primarily general office/administrative with frequent use of computer keyboard, phone. 2. Requires sitting majority of the working day. 3. Occasional standing, walking, reaching, bending, and pushing.
Background Check Statement: Applicants who are selected as final possible candidates must pass a criminal background check.
AA/EEO Policy Statement: University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.
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University of the Pacific is a nationally ranked university with a long tradition of dedicated teaching, small class sizes, practical experience and vibrant residential life. The breathtaking main campus in Stockton, California is home to seven schools and colleges, with more than 80 majors and programs of study. Pacific also has the McGeorge School of Law in Sacramento and the Arthur A. Dugoni School of Dentistry in San Francisco. Total university enrollment is nearly 7,000, with 3,757 undergraduates in an average class size of 19 and a student/faculty ratio of 14:1. Eighty-seven percent of students come from California, with 35 other states and 25 foreign countries also represented. Explore University of the Pacific www.pacific.edu