Penrose-St. Francis Health Services is a full-service, 522-bed acute care provider in Colorado Springs comprised of Penrose Hospital and St. Francis Medical Center. Penrose Hospital serves as the anchor hospital of Penrose-St. Francis Health Services with 364-licensed beds and the ability to provide tertiary (high tech) medical-surgical services with an emphasis on elective and outpatient care. Established in 1890, Penrose Hospital has grown to become a major health treatment and referral center, specializing in cancer care, cardiac care, emergency trauma care and physical rehabilitation. In 2008 we opened St. Francis Medical Center to keep pace with the growing needs of the Colorado Springs’ community on the north side of the city. St. Francis Medical Center features 172-beds and offers a modern Birth Center, Level IIIA Neonatal Intensive Care Unit, Pediatric Care Unit, Emergency Department, Level III Trauma Center, Imaging Services, Surgical Services, and Critical Care Unit. It is also serves as Southern Colorado’s home base for the Flight For Life® Colorado air medical helicopter service. It’s an incredible time to join us as we celebrate our tenth consecutive year as one of “America’s 50 Best Hospitals” by Healthgrades and Magnet Hospital designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With 300+ days of annual sunshine, mild winters and easy access places like Pikes Peak, Garden of the Gods and some of Colorado’s top destination resorts, you will enjoy an incredible lifestyle while having the career you’ve always wanted. For more information about Penrose – St. Francis Health Services, visit http://www.penrosestfrancis.org/.
Assist the Pharmacist in prioritizing medication orders, and works closely with Pharmacist(s) in determining routine daily department needs. Performs medication order functions such as order interpretation, preparation, drug distribution, and quality assurance. Provides exemplary customer service and respect at all times during interactions with patients, customers, healthcare providers and other associates. The outpatient/retail pharmacy technician is responsible for all pharmacy technician activities and adhering to assigned work schedules. Provide direction and guidance to other technicians and pharmacy interns during their training in pharmacy drug distribution and operational matters when requested.
Minimum Education Requirements
High School Degree
Minimum Experience Requirements
Prior retail or hospital outpatient pharmacy technician experience preferred
Certification with the national Pharmacy Technician Certification Board (PTCB)
Position Duties (Essential Functions, Include % of time)
Prescription Order Entry – 25%
Receives prescriptions from patient and clarifies any needed/required information
Ensure that all regulatory requirements of each prescription are met before processing the order
Prioritizes prescriptions to be filled in the order of importance and urgency
Accurately interprets and enters information from patient prescriptions into the pharmacy computer system
Prepares prescription labels accurately and completely
Accurately places and receives phone requests for prescription refills and clarifications
Appropriately notifies pharmacist when a Drug Utilization Review (DUR) message appears per pharmacy policy
Call insurance companies to clarify rejections and prior-authorizations
Communicate any problems or questions with prescriptions to Pharmacist for guidance and proper triaging
Accurately and completely document notes in the computer profile and hardcopies as appropriate
Understands and can properly update pricing of medications in computer to ensure accurate reimbursement
Identifies prescriptions that are being under-reimbursed and looks for cheaper alternatives; Triages such orders for MAC Requests from Third Party Payers as appropriate
Continuously processes all new prescriptions, requested refills, messages, and Integrated Voice Response (IVR) refills as applicable to keep up with the work flow
Attains professional growth by attending or participating in a minimum of 10 hours of continuing education annually.
Drug Dispensing – 25%
Accurately selects the correct drug and dispenses the correct quantity when preparing medications
Demonstrates reasonable knowledge of and complies with regulations governing the practice of pharmacy.
Exhibits required skills in performing all aspects of the drug dispensing process
Exhibits knowledge of pharmacy calculations, expected drug knowledge, and retail pharmacy policies and procedures
Properly document dispensing activities as required by pharmacy policy
Inventory – 10%
Orders quantities of drugs necessary to fulfill the prescriptions and to maintain reasonable inventory levels
Identifies drugs or supplies that appear to be stocked in excess and actively participates in return these items for credit
Checks inventory as assigned observing expiration dates of drugs, and removes outdated inventory as appropriate.
Places drugs in proper location and rotates stock
Observes proper storage requirements for drugs
Accurately places orders to wholesalers and authorized suppliers when required/requested
Manages returns to wholesalers and reverse distributors
Clerical Duties – 10%
Performs clerical responsibilities as assigned.
Promptly answers the phone and greets customers in a friendly and courteous manner
Continuously checks phone messages and follows through on all special requests as needed
Consistently follow-up on all doctor calls and refill requests
Proactively communicates with patients and other co-workers when a problem arises that may prevent an order from being ready when promised
Ensures that all prescription that are picked up are signed for by recipient to ensure readiness for pharmacy audits
Accurately conducts all register, cash and credit card transactions
Accurately enters information relating to billing for workers compensation and automobile claims. Entries are made in a timely manner.
Assists in reconciliation, inventory monitoring and restocking of controlled drugs in a secure manner as assigned.
People – 30%
Interacts with customers, clients, and other healthcare providers in a professional, friendly and helpful manner at all times
Handles difficult customer problems or situations with a helpful and constructive approach
Appropriately refers problems to pharmacist or manager on duty
Promotes effective relationships with co-workers and other associates
Accepts constructive comments
Maintains confidentiality of patients, department and hospital records.
Maintains professional image by reporting to work in clean, neat, appropriate and properly fitting clothes & footwear.
Actively contributes to team goals, and proactively participates in team meetings, process improvement and workflow enhancement projects.
Light work - (Exert up to 20lbs force occasionally, and/or up to 10lbs frequently)
Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.
Internal Number: 478532600A0
About Centura Health
Find your ideal career at Centura Health! With 16 hospitals, physician clinics, hospice services, home care and senior living communities, Centura Health's vast network of care spans Colorado and Western Kansas so you can experience a balanced lifestyle and enjoy a fulfilling career anywhere you want to work, live and play in Colorado. From the fast pace of a Denver-area Level 1 Trauma Center to a smaller rural or mountain hospital – we proudly offer a more diverse range of work settings and locations than any other health care employer in the state. Centura is an equal opportunity employer.