Waltham Services has been in business for over 120 years. We are the leading pest control provider throughout New England. Our company is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention. Established in 1893, Waltham Services is New England’s premier supplier of pest control services. We have a rich history and a bright future.
If you enjoy a busy environment where you can utilize your excellent communication and organizational skills, we may have a job for you. Our Customer Care / Service Representativesare the link between our commercial customers and our service technicians. You will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries and communicate with our field operations. We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business.
This position would be located in our Waltham, MA branch office. This is a 40-hour per week opportunity with a work schedule of Monday – Friday, 8:00am to 5:00pm.
If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.
In this role, you will be required to:
Provide exceptional customer service and a quality experience to internal and external clients
Prioritize, plan and complete daily tasks, special projects, and assignments
Facilitate accounts receivable and collection efforts
Manage administrative requests and tasks
Provide proactive customer follow-up in a timely manner
Deliver accurate service and sales information
Maintain accurate records utilizing customer service software applications
Respond to leads and referrals
Partner with management to manage expectations and meet deadlines
Assist in scheduling of service routes
Produce accurate and timely reports
Ensure that work is complete and results are satisfactory
Assist in training of new team members as requested/needed
Demonstrate strong attention to detail and accuracy
Let us share some important information about our company and why you absolutely cannot pass on this opportunity to learn more about a CAREER with Waltham Pest Services.
Competitive hourly compensation
Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more!
Paid Time Off (Holiday/Vacation/Sick)
Waltham Pest Services is a wholly owned subsidiary ofRollins, Inc., a premier global consumer and commercial services company. The Company provides essential pest control services and protection against termite damage, rodents and insects to more than two million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa, Mexico, and Australia from more than 700 locations. We are an Equal Opportunity Employer, EEOC that promotes diversity through a culture of inclusion and opportunity. We actively recruit women, transitioning military personnel, and veterans.
We offer a drug free environment. All successful applicants will be required to submit to pre-employment drug screening, criminal background check, motor vehicle history, and a health examination that meets company standards for driving privileges as a condition of employment.
High school degree or equivalent
Excellent phone etiquette and friendly, professional demeanor
Strong organizational skills
Ability to manage multiple priorities, i.e. multi-task
Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
Knowledge of customer service principles and best practices
Excellent typing, numeric, oral and written language skills
Ability to follow company policies and procedures
Ability to work in a high volume, fast paced environment
Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
Listening, problem analysis and problem solving skills
Willing to submit to pre-employment testing/review that meets company standards as a condition of employment, to include:
Criminal Background Check
Previous experience in a fast paced, service based business
Prior customer service experience in a service based industry
Internal Number: 1317994
About Rollins, Inc.
Rollins, Inc. is a premier global consumer and commercial services company. Rollins is a company with financial stability who’s been around for more than 100 years. Through its wholly owned subsidiaries, Orkin LLC., HomeTeam Pest Defense, Orkin Canada, Western Pest Services, Critter Control, Inc., The Industrial Fumigant Company, TruTech LLC., Rollins Australia, Waltham Services LLC., PermaTreat, and Crane Pest Control, we provide the most accurate, comprehensive and efficient pest management services for the hospitality, food services, industrial, retail and institutional markets to over 2.0 million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa, Mexico and Australia from over 700 locations.