Job Description Summary: Job ID:5866 Unclassified - FT(Salary) The Associate Director of Enrollment Operations will have responsibility for and oversight of the operations, processing, systems, and communication functions within a complex and deadline-driven office which directly supports the University’s recruitment, application, admission, and enrollment processes. Working with and reporting to the Senior Associate Director of Enrollment Operations, the associate director will serve as a leader in the office, ensuring the timely and efficient delivery of communication, integrity of prospective student and applicant data, and development and analysis of operational processes to ensure efficiency and strategic planning.
Duties/Physical Demands: Direct the operational functions of undergraduate admission application processing for more than 30,000 applications annually, as well as prospective student processing for over 500,000 records annually; manage and support the recruitment/admission database system and research and leverage existing functionality and future enhancements to ensure maximum effectiveness and utilization.
OEEO Statement: The University is committed to equal opportunity, affirmative action, and eliminating discrimination and harassment. Miami University does not discriminate on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations/or disabilities related to employment should be directed to ADAFacultyStaff@MiamiOH.edu or 513-529-3560. Miami University's Annual Security and Fire Safety Report with information on campus crime, fires, and safety may be found at: http://miamioh.edu/campus-safety/annual-report/. Hard copy available upon request. A criminal background check is required. All campuses are smoke and tobacco free campuses.
Minimum Qualifications: Bachelor’s degree. Five years of experience working in higher education, business, operations, or related field. Extensive experience with student information systems, CRMs, and Microsoft Office applications. Supervisory experience. Ability to prioritize, meet deadlines, and work independently and on a team. Excellent written and verbal communication skills, including the ability to effectively communicate technical information to non-technical personnel. Attention to detail and ability to multitask. Direct the hiring, training, supervision, and performance evaluation processes for the classified staff within Enrollment Operations; create written training documentation for all processes related to Enrollment Operations and Office of Admission business practices and convey information to staff in a clear, procedural manner. Ensure the timely and accurate delivery of all recruitment, procedural and ad-hoc emails, text messages, and mailings to prospective students and applicants through a close partnership with Enrollment Marketing and Communication and the Office of Admission; prepare, maintain, and monitor automated prospective and current student communications and collaborate with divisional partners on comm flow deployment and social media integration into applicant status pages.
Internal Number: 5866
About Miami University
“Miami University, a student-centered public university founded in 1809, has built its success through an unwavering commitment to liberal arts undergraduate education, with complementary quality graduate programs, and the active engagement of its students in both curricular and co-curricular life. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions. Faculty and staff are highly valued for their contributions toward the Miami experience. Employees enjoy a competitive benefits package and stable work environment as they work to support the university’s educational mission.
Miami’s main campus is located in Oxford, Ohio, 35 miles northwest of Cincinnati, with regional campuses located in Hamilton and Middletown, Ohio, and a center in Luxembourg. Known as one of the most beautiful campuses in the nation, Miami, the nation's tenth oldest public university, is recognized for its striking red brick Georgian-style architecture and tree-shaded lawns. Take a Virtual Tour from our website.”