This position serves as the first line of technical support and primary customer support for desktop/laptop and technical issue resolution, serves as the audio/visual backup and support, assists with user-end machine deployments, and assists with special projects and room setups as needed. This position also develops and manages a knowledge base and user documentation repository to be used by the Service Desk and user community at the School of Government. Additionally, this position will serve as secondary backup support for the Law School IT Division as needed.
Education and Experience:
Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or - Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or - Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. - Journey level required an additional one year of experience - Advanced level required an additional two years of experience.
Project Management: Candidate will plan and manage complex technical projects and competing priorities under minimal supervision. Candidate will need to understand and be able to apply standard project management practices, manage timelines, and have good time management skills. They should be able to communicate across technical and non-technical units.
Technical Support and Development: Candidate will possess the technical knowledge to independently resolve routine and non-routine problems. Be able to solve problems and perform diagnostics on software and hardware. The candidate should have demonstrated knowledge of other work specialties and the ability to document solutions. The candidate will contribute to decisions based on weighing options and consequences, and will participate in developing and implementing technology that will enhance organizational success.
Consultancy Skills: Demonstrates ability to consult with clients, analyze and assess customer needs, and develop effective and appropriate solutions. Candidate should have substantial working knowledge of their area of responsibility; they may train or mentor others.
Experience with the following resources:
Microsoft and Apple products and software
Queue management/ticket monitoring applications
Remote desktop support applications
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Internal Number: 141733
About The University of North Carolina at Chapel Hill
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher education for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.