Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.
The Manager, Admissions Operations and Implementation, supports the development of enrollment services and functions for new partner, program, and product launches. As a secondary liaison to Shorelight's partner universities and admissions personnel, the Manager provides project support for admissions implementation. In collaboration with a team of subject-matter admissions experts, this role identifies, develops, and executes comprehensive best practices in the admissions systems. the Manager works to advance the Shorelight mission to help “educate the world” by providing an enrollment experience characterized by access, transparency, speed, and customer service.
Liaise with Shorelight’s admissions and recruitment teams to review admissions policies, processes, and criteria to align launch governance documentation with current best practices
Liaise with Shorelight’s university partner teams to ensure a seamless handoff process and that appropriate standards and policies are maintained
Work closely with colleagues in other areas of the organization, particularly Admissions, to monitor performance, address any weaknesses, and ensure a consistent focus on continuous improvement of Shorelight’s partnership and product launches
Facilitate and/or support implementation meetings with internal and external stakeholders
Serve as primary liaison with engineering and IT teams to ensure internal system readiness to receive and process student applications
Coordinate system processes and procedures, including implementation of streamlined data integration between platforms
Develop robust materials for on-boarding and training of Global and Campus Admissions staff
Conduct training for admissions and recruitment staff related to implementation
Systems and Operations Readiness
Collaborate with various internal stakeholders to support research related to admissions process, policy, and data
Support the development of standard operating procedures and documentation for the admissions operations implementation team
Maintain and optimize essential launch criteria and documentation related to admissions operations
Provide secondary administrative support as required for new partnership and product launches
Serve in interim on-campus admissions role as assigned
3+ years of experience in the university education/admissions industry
Demonstrated project organization and management skills, including the ability to multitask, balance priorities, set and manage timelines, and successfully meet deliverable deadlines
Ability to take initiative and to follow up on work tasks without prompting
Proven detail orientation and focus, as evidenced in work product
Ability to successfully interact in various settings with others at all levels, including those from diverse cultures with various levels of English proficiency
Proficiency with technology, including CRM and SIS systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a customer service ethic within the work team
Willingness to travel nationally/internationally for short and extended business trips
Experience as a Designated School Official (DSO)
Experience using Salesforce, Banner, Peoplesoft
Experience in an international admissions office
Experience in evaluating credentials
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
Shorelight Education is an Equal Opportunity Employer.