Senior Quality Assurance and Improvement Specialist
AIDS Foundation of Chicago
June 11, 2018
Full Time - Experienced
4 Year Degree
The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases. We envision a world in which people living with HIV and related chronic diseases will thrive, and new HIV infections will be rare. Our work focuses on improving health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, and being a bold voice for change.
We are seeking for an individual to serve as our Senior Quality Assurance and Improvement Specialist. The Senior Quality Assurance and Improvement Specialist will be responsible for developing, implementing, coordinating and facilitating the quality assurance, management and improvement of case management programs. The Senior Quality Assurance and Improvement Specialist will assist the Supportive Housing Program Manager in managing and monitoring client level data in the database to ensure that eligible clients are retained in care and to ensure ongoing effectiveness of quality services and documentation. The Senior Quality Assurance and Improvement Specialist will also be responsible for participating in the AFC Quality Improvement Team, have oversight for the overall quality and quantity of housing-related services provided, and implement quality assurance measures as related to all housing-related services.
Principal functions and responsibilities of this position include the following:
Data Monitoring, Reporting, and Quality Assurance
Develop and implement Quality Assurance system for services provided by AFC programs;
Collaborate with program managers to lead site performance reviews and assign related tasks and responsibilities as needed;
Identify subcontractors’ organizational difficulties preventing the accomplishment of service objectives and proper documentation;
Collaborate with subcontractors in developing and maintaining accountability for creating action plans to address identified barriers and/or issues;
Collaborate with subcontractors to develop Continuous Quality Improvement plans including methodology, philosophy, timeframe, specific indicators; and with referenced policies and procedures;
Develop methods for maintaining subcontractors' accountability to quality improvement plans;
Update Quality Improvement policies and procedures for subcontractors to ensure adherence to funder guidelines;
Conduct regular chart reviews in AFC’s client level database to ensure case manager data entry compliance;
Travel to all funded agencies with Programs staff to conduct annual site visits and to provide intensive technical assistance as needed;
Provide quality assurance-related support to program leads as needed.
Systems Quality Improvement
Use data on measurable outcomes and service quality indicators to develop quality improvement goals and determine progress;
Collaborate with Programs leadership to identify and prioritize client outcomes measures and interventions;
Monitor agency dashboards;
Develop and manage implementation of improvement plans;
Monitor trends in service provision and costs for all service categories.
Client-Centered Quality Improvement and Community Accountability
Collaborate with program team members and partner agencies to support the development of strategic, operational, and technological solutions for improving the quality of services delivered;
Manage the development and execution of innovative procedures for fostering meaningful engagement with clients;
Identify and establish new channels for ongoing, direct communication between AFC and clients;
Design and establish feedback loop processes for using input from clients to make programmatic changes;
Lead the integration of input from clients, partners, and AFC program staff to identify systems-level changes needed to impact client engagement to care, and to improve client health and quality of life outcomes;
Manage the preparation and dissemination of reports on client feedback across AFC programs to program managers, directors and senior leadership;
Manage the development, implementation, and evaluation of new ways to foster a culture of accountability among program staff and partners to clients and communities impacted by AFC’s work.
Participate in working groups and committees;
Support the development and achievement of team goals and related strategic plan items;
Provide mentorship to junior specialists supporting the client-centered quality improvement and community-accountability efforts;
Provide subject-matter guidance and mentorship to other department professionals.
Assist the REDS team on other Data Services matters as needed;
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations;
Protect organization's value and manage risk by keeping information confidential;
Perform other duties as assigned.
Bachelor’s degree in Social Services or related field and 2 or more years of Quality Management experience
PLUS 1 or more years’ experience using a client-level database (for example, Provide)
PLUS experience using intermediate Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Master’s degree in Social Services or related field and 2 or more years of Quality Management experience
Experience using Microsoft SQL, Tableau or other data visualization software
Knowledge, Skills, and Abilities
Strong attention to detail and the ability to provide efficient, quality service to both internal and external customers.
Solid administrative skills and advance knowledge of Excel Microsoft Office and/or other database programs.
Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals.
Knowledge of quality control policies and procedures, this includes the ability to monitor process and/or data quality, and quality standards.
The ability to breakdown complex processes to identify quality improvements and put measurements in place.
The ability to prioritize, plan, and coordinate work activities, and manage resources so that work objectives are accomplished efficiently.
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.
Internal Number: REDS SQAIS 323
About AIDS Foundation of Chicago
AFC mobilizes communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases.
People living with HIV and related chronic diseases will thrive, and new HIV infections will be rare.
To realize our mission to mobilize communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases, we will:
Improve health equity.
We will increase access to high-quality, comprehensive prevention, care and housing services free from stigma.
Prevent new cases of HIV.
We will reduce new HIV infections through innovative approaches to prevention, care, housing and education with a focus on most-impacted populations.
Serve as a collaboration and knowledge center.
We will be a thought leader and resource center to create and share best practices, innovations and models.
Be a bold voice for change.
We will be a leading voice to mobilize advocates and people living with HIV and related chronic diseases to transform systems, policies, and resources.
Commitment to Priority Populations
Anyone can become infected w...ith HIV, but HIV and related chronic diseases disproportionately impact certain populations in distinct geographic areas. We can have the greatest impact on the HIV epidemic by focusing our efforts on those most-impacted by HIV, based on epidemiological data and unmet need:
• Young Black gay and bisexual men
• Transgender women of color
• Black women living in high-incidence areas
• Latino gay and bisexual men
Factors that drive the HIV epidemic and health inequities that we will address include:
• Sex work
• Drug use
• Lack of access to health care
• Immigration status
AFC will also work to meet the evolving needs of older adults with HIV and long-term survivors.
Commitment to Organizational Excellence
To strengthen AFC as an organization, we will move to a talent management framework, develop staff and Board leadership, implement long-range business planning with a focus on diversity and inclusion, and ident