Main areas that this role needs to play include followings.
Rules Deployment: Responsible for the execution of rules deployment (from analysis of Change Requests or New DMS Rules Projects, execute changes (configuration), test planning and test execution).
This includes impact analysis and rules design for the delivery of rules enhancement and new projects.
DMS key coverage includes Credit Origination for scorecards & credit policy rules and Customer/ Portfolio Management Strategies & scorecards.
There is also on-going improvement for Customer Management to include new strategies such as Basel and Attrition risk drivers.
Support Rules Configuration for Country DMS roll-out: The DMS team also participates in subsequent country DMS project roll-out for assigned Rules/ Strategy Configuration, providing induction & review for new country DMS team
Support the DMS Team Lead to facilitate a 'DMS change prioritization forum'. As the solution is meant to support various types of rules (e.g. business rules, credit / overlay rules, and scorecard rules), there will be multiple stakeholders, with different requirements and urgency. The DMS team will facilitate the deliberation amongst stakeholders. The DMS team member needs to proactively perform analysis on the requests, present findings and recommendation to the DMS team lead, and also to support the team lead in facilitating the prioritization forum (e.g. co-ordinate with the stakeholders and prepare discussion materials).
Support the DMS team lead in the Solution Governor role: The DMS team also acts as a 'governor' of the DMS solution - handling administrative aspect (e.g. set up and manage solution governance framework) and enhancements to the solution (e.g. change to the data platform, version upgrade).
Rules configuration & deployment
Develop and maintain DMS configuration specification
Translate business requirements to the configuration specifications (note: this requires closely interactions with business users, and a business sense)
Perform configuration of the DMS, as well as configuration and UAT testing
Develop and maintain relevant documents (e.g. test scope, test plan, test scenarios, test results, and entry / exit criteria)
Provide an update to the DMS team lead on the progress and issues
Lead and/or participate in discussions and issues resolution process
Provide induction for regional country new DMS adoption for knowledge transfer of solution components, processes and project key milestones
Identify areas for improvement and provide recommendations to users and/or team lead. This includes the new initiative to migrate the Basel model rules into Customer Management Module.
Provide project support (as 'Group role') to the regional team for assigned project implementation (e.g. conduct induction session, support the review of vendor proposal & specification)
DMS Governor / Custodian
Based on the Change Request from users, to interpret and assess actions required and identify potential impacted parties and present findings and recommendations to DMS team lead
Co-ordinate with the Change Request execution stakeholders / prioritization forum
Establish governance process, e.g. ensuring entry / exit criteria is in place, and adhered to
Support 'DMS prioritization forum'
Perform relevant analysis to facilitate the discussion / decision process
Co-ordinate with the forum members
Present to stakeholders and/or senior management on the assigned topics
Be the main contact point of DMS users for the DMS change requests and other ad-hoc DMS related queries
Owner of DMS user manual (regular update)
Co-ordinate changes to the DMS e.g. change of data model, version upgrade, release plan
Provide regular update to DMS team lead, Head of R&DM Strategic Projects & Analytics Support, and other stakeholders on key developments and issues
Undergraduate degree in a relevant program.
Experience in Decision Management Engine (e.g. Experian Power Curve Customer Management PCCM & NBSM, Blaze, Triad, and Probe) is a strong advantage. Hands-on with Experian PCCM solution will be a plus.
Experience with IT systems and implementation projects
An appreciation of the System Development Life Cycle and project management methodologies
Able to assess upstream and downstream impact from changes
Strong in business requirements analysis to perform user requirements gathering, business needs & impact analysis and business process mapping
Strong analytical skills
5+ to 8+ years' related experience in retail credit portfolio / policies management. Consulting and risk vendor experiences will also be considered
Good interpersonal, written and verbal communication skills. Able to interact effectively with a diverse group of people, e.g. business users, technical people and vendor
Good understanding of Experian Solution or Decision Rule Solution and business rationale in Credit Risk industry domain knowledge to conduct business requirements and functional mapping.
Independent contributor with minimal supervision.
Proficiency in tools such as SQL, Relational Database and ETL experience in Credit Decision Analytical Data Management will be an added advantage
Experience in Java or Business Rules Engine code development will be a plus
Project management e.g. planning, progress tracking and reporting, risk / issues log management, will be an added advantage